Skilled and dependable Operations Manager with solid experience managing all levels of multiple projects including budgeting, assisting, and office management. Ability to take on added responsibility to meet tight deadlines while remaining an enthusiastic team player with a strong work ethic and advanced problem solving skills.
Skills
Filing and data archiving
Employee training and development
Proficient in Microsoft Office
Customer service-oriented
Accurate and detailed
Excellent planner and coordinator
Works well under pressure and in a fast work environment
Articulate and well-spoken
Well-developed research and writing skills
Reliable with excellent, multi-tasking, time management and organizational skills
Strong interpersonal and communication skills
Strong desire to help others and contribute to the growth of business
Ability to work well in a team environment
Work History
04/2014 to 08/2014
General ManagerDean Foods Company – Grand Rapids, MI,
Ensure operations are in accordance with county health inspections and EcoSure
Created Master Ordering Guides and Inventory System
Soliciting and managing catering business through creation of a catering tracker report, revision of catering menu and client meetings that resulted in a 30% increase of sales
Created a system of record keeping for daily accounting and purchases to regulate budget &food cost
Served as an administrative assistant to the owner by arranging meetings, travel, resolving payments and disputes
Responsible for talent recruiting.
Oversaw inventory and office supply purchases.
Composed and drafted all outgoing correspondence and reports on behalf of the owner.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
Created company’s first employee new menu rollout manual including training, recipe book, and preparation scheduling. and quarterly specials ideas
Helped distribute employee notices and mail around the office.
Directed guests and routed deliveries and courier services.
04/2013 to 04/2014
ManagerElwyn – Elwyn, PA,
Ensure guests are receiving exceptional customer service
Maintain food quality, service and production levels
Auditing employee files when necessary
Ensure operations are in accordance with county health inspections and EcoSure
Responsible for planning, creating and distributing various marketing materials to gain customer interest
Plan and execute offsite marketing events within budget to spread brand awareness
Manage store financials - cash handling procedures and cost control (P & L)
Collaborated with Marketing Department to serve as an ambassador at various community events.
Oversaw daily office operations for staff of 25 employees.
Prepared and distributed payroll for staff of 25 direct reports.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Ordered and distributed supplies while adhering to a fixed budget.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
06/2012 to 04/2013
Assistant ManagerAt&T – Tualatin, OR,
Responsible for meeting and exceeding projected monthly budget
Responsible for hiring, training and developing employees as well as payroll management
Provide and train employees on delivering exceptional customer service to donors and customers
Complete ordering within budget and check-in weekly inventory and supply orders as well as provide daily inventory to the Regional Director of Operations
08/2011 to 06/2012
Assistant General ManagerDarling Ingredients, Inc. – Imperial, PA,
Responsible for planning, delegating, and achieving daily operational goals for the store
Assembled marketing signage and merchandising displays
Responsible for store accountability through the data entry of sales logs for merchandise and profits
Completed and checked in weekly and monthly inventory, ordering, customer shipments and troubleshooting policies and procedures
Answered and quickly redirected up to 30 calls per shift.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Compiled company information and related material and distributed it to candidates.
Served as liaison between the finance, IT and marketing departments.
Coordinated staff meetings, including schedules and information preparation and distribution from Corporate Headquarters.
04/2009 to 04/2011
ManagerElwyn – Chester, PA,
Managed 200 employees (servers, hosts, hostesses, bartenders and cooks) and trained 6 Managers-In-Training in three stores in 2 years.
Responsible for hiring, training, coaching and developing employees
Planned and implemented daily goals for consistent sales, food quality, cleanliness, and guest-focused service based on year end metrics
Provided outstanding leadership to two restaurants in the Atlanta division (70 stores) which led to two Diamond Club awards.
Maintained food operating costs with a 5.6% variance against the company average of 7% variance
Increased gross profit by 5% for the fiscal year
Responsible for accurate and detailed financial reporting of vendor invoices and total operations expenses to Senior Management
Developed relationships with vendors for timely and cost-effective product deliveries
Implemented marketing ideas to help drive sales through local store marketing, trade audits, and community programs.
Managed office supplies, vendors, organization and upkeep.
Screened applicant resumes and coordinated both phone and in-person interviews.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail from Corporate Headquarters.
Obtained signatures for financial documents and internal and external invoices.
Served as corporate liaison between the finance, IT and marketing departments.
Education
Expected in 2009
Bachelor of Arts: Spanish Language and Literature, Minor:Hotel and Restaurant Management Georgia Southern University - Statesboro, GA GPA:
Student government representative
Skills
daily accounting, administrative assisting, file auditing, budgeting, cash handling, coaching, corporate training, cost control, client relations, customer service, financial reporting, follow up, hiring, inventory, leadership, managing, marketing, marketing materials, meetings, Excel, Microsoft Office, Outlook, Power Point, Word, payroll, phone etiquette, policies, pricing, quality, receiving, record keeping, recruiting, research, selling, ,troubleshooting
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