Versatile airport operations manager able to handle multiple functions each day in a calm, professional and organized way. Enthusiastic team leader, eager to contribute to team success through hard work, empathy, attention to detail and excellent organizational skills. Experienced project coordinator and complex problem-solver with 21 years of progressive expertise at Carrasco Airport in MVD.
Skills
Customer service-oriented
Relationship building. Teamwork and collaboration
Effective leader
Deadline-oriented
Consistently meet goals
Efficient multi-tasker
Stakeholder relations
Work History
General Manager, 11/2010 to 05/2021 Db Schenker – Columbus, MT,
Responsible for all areas of operation in MVD.
Partnered successfully with Uruguayan Government Officials, Uruguayan Civil Aviation Authorities, Airport Concessionaire and Business Partners to ensure compliance with applicable local and international regulations and laws.
Collaborate with Sales, Accounting, Finance, IT, Tech Ops, Reservations, Cargo, Security and other teams to develop scopes and implement project plans necessary to achieve Company goals.
Cultivated and strengthened relationships and communication with Headquarters and Flight Services. Partnered with these departments to deliver customized and effective solutions to customers, mainly during irregular operations.
Supervise and coordinate assigned daily, weekly, monthly and quarterly audits promptly and professionally. Audits include: Safety, Financial Control, Emergency Planning, Aircraft and Passengers Security, Cargo, Fuel, Customer Experience, Baggage, among others.
Conduct regular town hall meetings to convey Company updates.
Trained, coached and mentored over 250 team members to ensure smooth adoption of transformation of American Airlines culture as well as business ethics and compliance.
Effectively communicate inclusion and diversity philosophy through education, training, recognition, and by encouraging diversity of thought across team members and departments.
Direct day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with Leadership Team and related direct reports.
Implemented training programs with People Business Partner Representatives and Airport Leadership Team for new and existing employees.
Implemented innovative recognition programs to increase employee loyalty.
Proactively pursue development opportunities for team members.
Ensure planning, monitoring, and appraisal of employee work results by training Lead Agents to coach and counsel team members.
Lead comprehensive safety training for new and existing team members.
Coordinate department schedules to maximize coverage during peak seasons.
Strengthened company's business by leading implementation of various innovative projects like Self -Tagging, Baggage Scanning, API-PNR transmission, Biometric Boarding.
Worked with suppliers to outline improvement strategies like Ultra Clean and TI Checks of the aircrafts.
Negotiated and finalized contracts with new and existing suppliers. Achieved 41% savings in last contract negotiated with Security Company.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Worked with Finance and Airport Leadership Team to develop annual expense plan goals.
Review monthly operations to assess compliance with budget and determine necessary adjustments for future plans. Analyze periodic reports comparing budgeted costs to actual costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
Ensure that each customer's experience is positive, memorable and consistent.
Country International Security Coordinator, 07/2006 to 11/2010 Marriott International – Harrison, NJ,
Maintained company compliance with all local and international laws, policies and procedures, in addition to establishing organizational standards.
Kept team compliant with security protocols and appearance standards.
Kept team on track by assigning and supervising their activities and giving constructive feedback
Assessed ongoing risk factors and suggested improvements to upper management.
Improved security and safety awareness by holding workshops for vendors and company employees.
Investigated incidents and wrote reports.
Conducted drills to keep security staff on alert and proficient with established plans.
Assisted management with preparation of annual budget.
Lead Agent Interntional Security, 02/2006 to 07/2006 American Airlines Inc – City, STATE,
Worked with vendor representatives in a collaborative manner in order to achieve operational and security goals in both customer service and cargo areas.
Trained new employees on correct security processes and procedures.
Conducted regular audits and month-end reviews of vendor performance and adjusted plans to meet changing needs.
Ensured that all health and safety guidelines were followed.
Maintained necessary level of communications between shifts.
Created agendas and communication materials for team meetings.
Managed team performance by training, mentoring, coaching and motivating employees.
Security Supervisor, 12/2001 to 01/2006 Amestoy Hnos – City, STATE,
Monitored work of contractors in customer, aircraft, baggage and cargo security areas.
Oversaw team of up to 40 security agents and managed administrative duties, including scheduling and performance evaluations.
Managed staff schedules for all shifts and events to minimize overtime costs
Hired and trained new security agents within required company time frames.
Conducted regular security audits to identify potential problems related to physical security, staff safety and asset protection.
Demonstrated ability to think fast and remain calm under pressure.
Promoted business’ development by building and maintaining relationships with other departments, Airport Authorities, Civil Aviation Authorities and customers.
Education
In Progress: Accountant, Expected in Facultad De Ciencias Economicas, Universidad De La Republica - Montevideo, Uruguay, GPA:
Certificate Of Elementary Studies: Portuguese, Expected in 1999 Instituto De Cultura Uruguayo-Brasileño - Montevideo, Uruguay, GPA:
Intermediate speaking, reading and writing proficiency.
Certificate Of Elementary Studies: Italian, Expected in 1991 Dante Alighieri - Montevideo, Uruguay, GPA:
Fluent speaking, reading and writing proficiency.
Certificate Of Elementary Studies: French, Expected in 1987 Alianza Francesa - Montevideo, Uruguay, GPA:
Intermediate speaking, reading and writing proficiency.
Certificate Of Proficiency In English: English, Expected in 1986 University Of Cambridge - , GPA:
BBA: Economics, Expected in 1984 Colegio Y Liceo Nuestra Señora De Lourdes - Montevideo, Uruguay, GPA:
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School Attended
Facultad De Ciencias Economicas, Universidad De La Republica
