Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile airport operations manager able to handle multiple functions each day in a calm, professional and organized way. Enthusiastic team leader, eager to contribute to team success through hard work, empathy, attention to detail and excellent organizational skills. Experienced project coordinator and complex problem-solver with 21 years of progressive expertise at Carrasco Airport in MVD.

  • Customer service-oriented
  • Relationship building. Teamwork and collaboration
  • Effective leader
  • Deadline-oriented
  • Consistently meet goals
  • Efficient multi-tasker
  • Stakeholder relations
Work History
General Manager, 11/2010 to 05/2021
Db SchenkerColumbus, MT,
  • Responsible for all areas of operation in MVD.
  • Partnered successfully with Uruguayan Government Officials, Uruguayan Civil Aviation Authorities, Airport Concessionaire and Business Partners to ensure compliance with applicable local and international regulations and laws.
  • Collaborate with Sales, Accounting, Finance, IT, Tech Ops, Reservations, Cargo, Security and other teams to develop scopes and implement project plans necessary to achieve Company goals.
  • Cultivated and strengthened relationships and communication with Headquarters and Flight Services. Partnered with these departments to deliver customized and effective solutions to customers, mainly during irregular operations.
  • Supervise and coordinate assigned daily, weekly, monthly and quarterly audits promptly and professionally. Audits include: Safety, Financial Control, Emergency Planning, Aircraft and Passengers Security, Cargo, Fuel, Customer Experience, Baggage, among others.
  • Conduct regular town hall meetings to convey Company updates.
  • Trained, coached and mentored over 250 team members to ensure smooth adoption of transformation of American Airlines culture as well as business ethics and compliance.
  • Effectively communicate inclusion and diversity philosophy through education, training, recognition, and by encouraging diversity of thought across team members and departments.
  • Direct day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with Leadership Team and related direct reports.
  • Implemented training programs with People Business Partner Representatives and Airport Leadership Team for new and existing employees.
  • Implemented innovative recognition programs to increase employee loyalty.
  • Proactively pursue development opportunities for team members.
  • Ensure planning, monitoring, and appraisal of employee work results by training Lead Agents to coach and counsel team members.
  • Lead comprehensive safety training for new and existing team members.
  • Coordinate department schedules to maximize coverage during peak seasons.
  • Strengthened company's business by leading implementation of various innovative projects like Self -Tagging, Baggage Scanning, API-PNR transmission, Biometric Boarding.
  • Worked with suppliers to outline improvement strategies like Ultra Clean and TI Checks of the aircrafts.
  • Negotiated and finalized contracts with new and existing suppliers. Achieved 41% savings in last contract negotiated with Security Company.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Worked with Finance and Airport Leadership Team to develop annual expense plan goals.
  • Review monthly operations to assess compliance with budget and determine necessary adjustments for future plans. Analyze periodic reports comparing budgeted costs to actual costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Ensure that each customer's experience is positive, memorable and consistent.
Country International Security Coordinator, 07/2006 to 11/2010
Marriott InternationalHarrison, NJ,
  • Maintained company compliance with all local and international laws, policies and procedures, in addition to establishing organizational standards.
  • Kept team compliant with security protocols and appearance standards.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
  • Assessed ongoing risk factors and suggested improvements to upper management.
  • Improved security and safety awareness by holding workshops for vendors and company employees.
  • Investigated incidents and wrote reports.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Assisted management with preparation of annual budget.
Lead Agent Interntional Security, 02/2006 to 07/2006
American Airlines IncCity, STATE,
  • Worked with vendor representatives in a collaborative manner in order to achieve operational and security goals in both customer service and cargo areas.
  • Trained new employees on correct security processes and procedures.
  • Conducted regular audits and month-end reviews of vendor performance and adjusted plans to meet changing needs.
  • Ensured that all health and safety guidelines were followed.
  • Maintained necessary level of communications between shifts.
  • Created agendas and communication materials for team meetings.
  • Managed team performance by training, mentoring, coaching and motivating employees.
Security Supervisor, 12/2001 to 01/2006
Amestoy HnosCity, STATE,
  • Monitored work of contractors in customer, aircraft, baggage and cargo security areas.
  • Oversaw team of up to 40 security agents and managed administrative duties, including scheduling and performance evaluations.
  • Managed staff schedules for all shifts and events to minimize overtime costs
  • Hired and trained new security agents within required company time frames.
  • Conducted regular security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Promoted business’ development by building and maintaining relationships with other departments, Airport Authorities, Civil Aviation Authorities and customers.
In Progress: Accountant, Expected in
Facultad De Ciencias Economicas, Universidad De La Republica - Montevideo, Uruguay,
Certificate Of Elementary Studies: Portuguese, Expected in 1999
Instituto De Cultura Uruguayo-Brasileño - Montevideo, Uruguay,

Intermediate speaking, reading and writing proficiency.

Certificate Of Elementary Studies: Italian, Expected in 1991
Dante Alighieri - Montevideo, Uruguay,

Fluent speaking, reading and writing proficiency.

Certificate Of Elementary Studies: French, Expected in 1987
Alianza Francesa - Montevideo, Uruguay,

Intermediate speaking, reading and writing proficiency.

Certificate Of Proficiency In English: English, Expected in 1986
University Of Cambridge - ,
BBA: Economics, Expected in 1984
Colegio Y Liceo Nuestra Señora De Lourdes - Montevideo, Uruguay,

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School Attended

  • Facultad De Ciencias Economicas, Universidad De La Republica
  • Instituto De Cultura Uruguayo-Brasileño
  • Dante Alighieri
  • Alianza Francesa
  • University Of Cambridge
  • Colegio Y Liceo Nuestra Señora De Lourdes

Job Titles Held:

  • General Manager
  • Country International Security Coordinator
  • Lead Agent Interntional Security
  • Security Supervisor


  • In Progress
  • Certificate Of Elementary Studies
  • Certificate Of Elementary Studies
  • Certificate Of Elementary Studies
  • Certificate Of Proficiency In English
  • BBA

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