Accomplished Manager with experience in front-of-house and back-of-house operations. Experienced professional with strong leadership and relationship-building skills proven to decrease staff turnover. Successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations.
Managed daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection. Provided leadership, training, direction and support to hotel employees. Responsible for maintaining high product and service quality for guests as well as employees.
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