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General Manager Resume Example

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GENERAL MANAGER
Summary

Proactive General Manager with experience over 4 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Skills
  • Supervision and training
  • Sales team development
  • Performance improvements
  • Cross-functional team management
  • Schedule management
  • Troubleshooting expertise
  • Customer retention
  • Staff training and development
  • Customer experiences
  • Employee scheduling
Experience
General Manager|Company Name - City, State|07/2016 - Current
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and maintained exceptional customer service standards.
Crew/Kitchen Manager/Service Manager|Company Name - City, State|08/2012 - 07/2016
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Motivated, led and supported employees to maintain low turnover.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
Emergency Medical Technician|Company Name - City, State|03/2013 - 02/2014
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Evaluated patients for injuries at accident scenes , industrial locations.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
  • Remained level-headed and proactive during emergency situations.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
Cook /Restaurant Waitress|Company Name - City, State|04/2008 - 08/2012
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education and Training
Bellevue University|City, State|08/2019Bachelor of Science: Business Administration And Management /Leadership
Parkland High School|City, State|07/2012High School Diploma
Lehigh Carbon Community College|City, State|09/2011Emergency Medical Technology
Certifications
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR
  • ServSafe
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Resume Overview

School Attended

  • Bellevue University
  • Parkland High School
  • Lehigh Carbon Community College

Job Titles Held:

  • General Manager
  • Crew/Kitchen Manager/Service Manager
  • Emergency Medical Technician
  • Cook /Restaurant Waitress

Degrees

  • Bachelor of Science : Business Administration And Management /Leadership
    High School Diploma
    Emergency Medical Technology

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