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General Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Business-conscious General Manager bringing over 14 years of experience supervising a team . Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Performance improvements
  • Sales team development
  • Cross-functional team management
  • Policy/program development
  • Supervision and training
  • Cost analysis and savings
  • Customer retention
  • Networking abilities
  • Team building and motivation
  • Recruiting and hiring
  • Client relations
  • Staff development
  • Schedule management
  • Customer relationship management
  • Purchasing and planning
  • Profit and loss accountability
  • Employee scheduling
  • Sales expertise
  • Financial administration
  • Budgeting and cost control strategies
  • Communication skills
  • Advertising and marketing
Education and Training
College Of The Albemarle Elizabeth City, NC Expected in 06/1984 GED : - GPA :
Certifications
  • Certified AFT certified, COmmonwealth of VA Board of Cosmetology License, Multi-operations management, Complex problem solving, Class B Endorsement P-S licensing, Notary Public
Experience
Fenton Family Dealerships - General Manager
Swanzey, NH, 02/2015 - 01/2021
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Trained, managed and motivated employees to promote professional skill development.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 20%
  • Designed sales and service strategies to improve revenue and retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Hired, coached and mentored team of 9 sales representatives.
  • Implemented effective customer service surveys to encourage feedback.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Organized computer-based information to minimize errors.
  • Observed all deadlines, enabling timely completion of tasks.
  • Reviewed 4473 and pawn records to check completeness and verify integrity.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Processed payments worth over $4000.00
  • Daily, verifying cards and giving change for cash payments.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Kept firm's database updated with new information for cases, including client records, policies and state and federal documents to facilitate work of litigation team.
  • Pulled and organized requested documentation.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Analyzed market data to determine and target key audience or segments.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Served as main point of contact for clients, answering questions and responding to messages.
Gems World Academy - Teams Operation Manager
Chicago Loop, IL, 08/2017 - 08/2019
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Made practice schedules, sent out notifications and checked participation of team members.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
  • Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
  • Managed all travel and transportation arrangements to help athletes participate in away games and out-of-state tournaments.
  • Tracked times of events and elapsed time during individual game segments.
  • Reacted to complex game situations quickly and effectively.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
Pawns Unlimited - Pawn Manager
City, STATE, 10/2007 - 02/2015
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Researched electronics and other items online to identify market value.
  • Studied local market to better understand in-demand products to stock in store.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Appraised items, including jewelry, firearms and tools to determine product value and authenticity.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Handled payments and deposits, including large amounts of cash .
  • Increased customer base and market share by promoting product through diverse channels.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Chesapeake School System - School Bus Driver
City, STATE, 10/2007 - 02/2015
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Assisted disabled passengers in boarding and exiting bus.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Maintained timely adherence to schedules and safety protocols.
  • Verified all permission slips for students to ride home with friends.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Kept bus orderly with strong control over passenger behaviors.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.

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Resume Overview

School Attended
  • College Of The Albemarle
Job Titles Held:
  • General Manager
  • Teams Operation Manager
  • Pawn Manager
  • School Bus Driver
Degrees
  • GED

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