Enthusiastic multi-talented seasoned accomplished Hotel General Manager & Director of Hotel Operations eager to bring our purpose platform. To create meaningful opportunities for team members, high value for owners and positive impact in our communities .Deliver highest quality guest service which builds loyalty and generates repeat and referral business. Control labor costs by creating a positive environment with low turnover and strong retention. Grow revenue through new business development and respond to changing market conditions. Accurately forecast business while controlling costs and maximizing profitability.
• Maintained food & beverage cost and quality.
Award Winning and Outstanding Hilton Quality Assurance Inspection/Guest Service Scores, responsible for all aspects of Risk Management & Loss Prevention, Human Resources, compliance with Town, State & Federal laws, Budgeting, weekly P&L review, AP/AR, Training and Development, QA, Purchasing, Payroll, Key Control, Brand Standards, SOP & Reports, Brand Promotions, Food & Beverage, coordinated with Sales, Maintenance, Housekeeping and Front Office and troubleshot/solved various IT issues with back of the house equipment. Worked with On Q (formerly System 21).
Took over challenging property under major renovations as 15 year hotel was in t last 20% of Brand hotels. Made total makeover and implemented with SOP & Brand standards. Managing team of 1 part time in Cluster Sales with focused selling on corporate, groups & Extended Stay, National/Regional accounts and Meeting Space. Exceeded aggressive budgets through effective cross selling, client renegotiation and non-traditional contracting and proposals .Connected with comp sets top accounts and brought to Hotel. Created strong relationship with visitor's bureau & home offices of nonprofit organizations achieving majority of groups and leisure business in market. Consistently outpacing competition in STR, achieved 8-12% ADR increases YOY while maximizing flow through to t bottom line. Closely working with revenue management team, operations and ecommerce to achieve company goals.
Hampton Inn by Hilton in major metro area, developed action plans for reversing past Quality Assurance failures, implemented revenue management techniques to maximize profit, coordinated with renovation teams. Responsible for Human Resources, compliance with Town, State & Federal laws, Assisting GM in Budgeting, weekly P&L review, Accounts Payable, Training and Development, Purchasing, Payroll, Key Control, Brand Standards, SOP & Reports, Brand Promotions, Food & Beverage, Assisted gm with sales and meeting room, coordinated with Maintenance, Housekeeping and Front Office and troubleshot/solved various IT issues with back of the house equipment. Worked with On Q (formerly System 21).
Organized, executed, donated or participated in charitable causes for Bedford Fire Department, School Department
Bedford and NH Police Department, Town of Bedford, New Horizons NH Soup kitchen/Food Pantry & Shelters
Active Chamber of Commerce Member
“National Monument to the Forefathers” Save a Landmark Explore the Highway with Hampton
Robert Frost Farm, Derry NH. Hampton's “Save A Landmark” Campaign
DCVB: Created a strong relationship with the visitor's bureau & home offices of nonprofit organizations achieving majority of the groups and leisure business in the market.
2003-Present Manchester Chamber of Commerce Committee Member
2003- present CPO and ServSafe Certified
2002-2017 TIPS Certified
2006- Present Member BBB
1998-Present Active Chamber of Commerce Member
2002-2012 Hampton Inns of New England (HINE) Member
2006-2010 Manchester Chamber of Commerce Tourism Committee Member
2003-2016 Merrimack Chamber of Commerce Committee Member
2003-2004 Hosted International Students ‘Friends Forever' Program
1999-2002 DeKalb Convention & Visitors Bureau Active member & Ambassador
2001-2002 Member Northlake Community Alliance
2000-2002 Metro Atlanta Chamber Member
Hilton Worldwide Certified General manager .
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