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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Summary

Organized General Manager with 15+ years of Restaurant experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Cross-functional team management
  • Communication skills
  • Performance improvements
  • Policy/program development
Experience
01/2010 - 08/2019Buffalo Wild WingsShawnee , OK
General Manager

Encouraged, trained and disciplined employees to maximize performance.

  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Managed and improved various procedures, including requirements,training and development and new program rollout.
  • Motivated and led team members to work together to achieve targets.
  • Consistently complied with company policies and government regulations.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Managed scheduling for 75+ employees to ensure optimal productivity.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
01/2007 - 01/2011Elks LodgeShawnee , OK
Bartender
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
06/2005 - 06/2008Hooters - Bricktown Okc , Ok
Waitress

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.

  • Greeted newly seated guests quickly and efficiently.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Managed closing duties, including restocking items and reconciling cash drawer.
01/2003 - 01/2007Mazzios Choctaw , Ok
Waitress/Cook/DeliveryDriver

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.

  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Checked order accuracy and food quality before delivering to customers.
  • Inspected restrooms for cleanliness and availability of supplies 4 times per night . Completed opening and closing checklists, including emptying trash, and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Delivering food in a timely manner.
  • Prepared food with all food handling procedure in place .
Education and Training
Shawnee , OK
Some College (No Degree) in Basics Through Highschool St.Gregorys University
05/2007Oklahoma City, OK
Massage Therapist in Massage Oklahoma Health Academy
05/2005Dale, OK
High School DiplomaDale High School
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Buffalo Wild Wings
  • Elks Lodge
  • Hooters - Bricktown
  • Mazzios

School Attended

  • St.Gregorys University
  • Oklahoma Health Academy
  • Dale High School

Job Titles Held:

  • General Manager
  • Bartender
  • Waitress
  • Waitress/Cook/DeliveryDriver

Degrees

  • Some College (No Degree) in Basics Through Highschool
    Massage Therapist in Massage
    High School Diploma

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