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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
Highly Proactive Worker with 15+ years of customer service experience, 7+ years of experience in team leadership in the restaurant, hospitality and retail industries. Background includes, restaurant management, marketing and public relations, customer service & business administration, as well as professional Audio and Intelligent lighting seeking future opportunities to further my knowledge and future goals.
Skill Highlights
Microsoft Office, Excel, Word & Adobe Photoshop
Professional Experience
General ManagerAug 2012
CurrentOOKA Japanese Sushi & Hibachi Restaurant － Montgomeryville, PA
  • Managed 55-person team of Front of House and Back of House employees for a high end fine dining sushi and hibachi restaurant.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guestinteractions.Organized special events in the restaurant, including receptions, birthdays, wedding rehearsals,catering and corporate luncheons.Carefully interviewed, selected, trained and supervised staff.Prepared for and executed new menu implementations.
  • Managed accounts payable, accounts receivable and payroll.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • POS Systems knowledge Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Routinely supported other areas of the restaurant.
Bartender & Assistant Front of House ManagerAug 2011 to Jul 2012
Bensi Italian Restaurant － North Wales, PA
  • Waited on multiple customers at the bar and throughout the bar area as well as service bar for servers.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.Maintained full knowledge of bar and menu items and made recommendations.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Maintained bar stocks, replenishing daily as necessary.
  • Monitored glassware and stemware inventory.
  • Responsible for assisting General Manager in employee training's, customer service, and daily operations Served as acting manager during high volume shifts, including lunch and dinner Responsible for managing opening/closing register receipt counts & bank deposits Ensure patrons have everything they need for a fantastic dining room experience.
  • Maintained clean and professional upscale appearance.Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Assistant Store Manager & BuyerSep 2007 to Apr 2011
Masquerade LLC － New York City, NY
  • Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.Handled sales tracking and reporting and employee payroll.
  • Merchandised and positioned products throughout the store to maximize sales and profits.
  • Prepared and sent purchase orders, worked directly with vendors to confirm and verify shipments.Created all aspects of window displays, stocking and coordinated store maintenance.
  • Ensured excellence in customer service and resolved all problems at the store level.
  • Key holder in charge of opening and closing procedures of the store.Identifying the need for, and following through on, inventory replenishment and close-out buying.
  • Track record of significant achievement, to include reducing costs, improving sales and profits, anddeveloping and improving purchasing programs to meet corporate objectives.
  • Youngest Store manager ever in the company at the age of 22.
Executive AssistantJan 2004 to Jan 2007
All Mobile Video － New York City, NY
  • Created expense reports, budgets and filing systems.
  • Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Operated high volume four line telephone Acted as a liaison between clients and engineers Maintained organized logs of equipment rentals Data entry Handled incoming and outgoing mail.
  • Including: Airborne/DHL express, FedEx, and UPS Express and Ground Appointment scheduling Created and maintained messaging system.
Education and Training
Associate of Arts, Photography & Development2005New York City, NYPhotography & Development
Accomplishments ServSafe CertifiedT.I.P.S Certified Co-Founded an independent audio/lighting company called Audiolust Productions that involved clubinstallations, sound systems, full PA packages, DJ systems with or without DJ's, Intelligent lighting with on site programming, sound reinforcement with sound tech, event planning and promotions in 2006.
Skills
accounts payable, accounts receivable, Adobe Photoshop, audio, budgets, closing, clients, Customer Service, Data entry, employee training, event planning, special events, expense reports, fast, filing, financial, General Manager, inventory, Inventory control, lighting, managing, Marketing, messaging, Excel, mail, Microsoft Office, office, window, Word, payroll, POS, problem solver, programming, purchasing, quality, Express, reporting, sales, scheduling, servers, sound, Store manager, supervisory, telephone, telephones, travel arrangements
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Resume Overview

Companies Worked For:

  • CurrentOOKA Japanese Sushi & Hibachi Restaurant
  • Bensi Italian Restaurant
  • Masquerade LLC
  • All Mobile Video

Job Titles Held:

  • General Manager
  • Bartender & Assistant Front of House Manager
  • Assistant Store Manager & Buyer
  • Executive Assistant

Degrees

  • Associate of Arts , Photography & Development 2005
    Accomplishments ServSafe CertifiedT.I.P.S Certified Co-Founded an independent audio/lighting company called Audiolust Productions that involved clubinstallations, sound systems, full PA packages, DJ systems with or without DJ's, Intelligent lighting with on site programming, sound reinforcement with sound tech, event planning and promotions in 2006.

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