To work and secure a professional position in excellent working environment
where I endeavor to utilize past and present excellent work skills and educations in
retail setting.
Education and Training
San Jacinto CollegeHouston, TexasExpected in 2004 ā āAssociate of Applied Science:Pharmacy Tech - GPA:
āCertificate of applied Science in Pharmacy Ā āPTCB Certification Ā Ā āIV Certification
Experience
Grand Pacific Palisades Resort - General Manager Oxnard, CA, 04/2014 - 06/2016
Sets and achieves the highest standard in all areas of restaurant management
including the employee experience, the customer experience, and financial results.
Operational Leadership
Leading the restaurant team in successful day-to-day operations- by example and
by being a role model of the standards and behaviors consistent with La Villita
values and culture.
Team Development
Properly training and developing Crew, Hourly Managers, and Apprentices through
quality orientations, development discussions, performance evaluations, and
recognition so that they are prepared for additional career opportunities.
Coaching
and counseling employees on timely bases; making decisions on promotions and
terminations of employees, and taking the appropriate action.
Management
Identifying talent, interviewing, and hiring new Crew.
Fostering an environment of
teamwork.
Successfully communicating company changes/ focus to the team.
Ensuring that employees are paid properly and receive appropriate benefits.
Writing schedules that meet the needs of the business so that a great customer
experience is delivered while maintaining financial responsibility.
Miscellaneous
Building sales and managing the restaurant budget.
Compiling, preparing, and
maintaining P&L statements, budgets, and cost controls with regard to food,
beverage, and labor goals.
Implementing and practicing proper payroll procedures.
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Performing required administrative duties on time, including processing required
paperwork.
Ensuring the safety and security standards are emphasized and
adhered to, and that employees are trained in appropriate responses to unsafe
situations.
Department Of Defense - PSE Virginia Beach, VA, 03/2011 - 04/2014
Performs manual labor in connections with maintenance and cleaning of the
building and grounds of a postal facility.
Operates a variety of power driven equipment such as floor scrubbers, floor
sanders, waxes, and wall washers; adjusts brushes, buffers, and other attachments
on machines; uses wax, polish, and other protective agents appropriate for the
various surfaces
Performs janitorial duties such as cleaning, scrubbing, waxing, and polishing
floors; washes walls and ceiling; dust furniture and fixtures; cleans hardware and
toilet fixtures; washes windows; cares for lawns and shrubs; clean sidewalk and
driveways.
FedEx Office - Manger City, STATE, 10/2004 - 02/2010
Responsible for managing the overall operations at low-volume center, including
supervision of the team members and the administration of center sales
performance, profitability and customer experience objectives.
Responsibilities:
Achieve company objectives for sales and profit performance and customer
experience objectives in the Center
Direct supervision of team members, including responsibilities for: hiring of all
team members and monitoring new hire orientation procedures
Training and evaluating the efficiency and productivity of team members by
establishing performance standards and objectives; conducting regular Operations
Reviews and Performance Appraisals and making recommendations for wages
increases and promotions, when applicable; ensuring execution on all people
related initiatives (i.e.
bench planning, climate survey follow up)
Initiating disciplinary procedures, as necessary, for team members, up to and
including termination of employment
Ensure the maintenance of fiscal reporting procedures with center, including
accounts receivable, inventory reports, daily sales recap, and daily bank deposits in
full compliance with established company policies
Monitor and direct marketing activities within center to achieve pre established
sales objectives including, monthly marketing calendars, media advertising,
specialized sales, in- store signage, etc
Recommend equipment and machinery required for efficient production
operations and for monitoring inventory level of supplies and materials
Leads and performs as necessary tasks related to production, retail, self- serve,
shipping services and any other established standard operating procedures
Ensure Federal/ State Law safety requirements are established within center
Ensure a positive customer experience; center cleanliness and execution of
internal processes.
Skills
Ā Ability to proactively communicate develops positive working relationship with team members. ļ·
Strong team player with the ability to analyze and solve problems at both a strategic and functional level.Ā ļ·
Sense of urgency and commitment; demonstrated ability to meet individual and team goals ļ·
Demonstrates acute attention to detail, uncompromising organization, detailed documentation, effective time management, and prompt follow-up ļ·
Is goal-oriented and thrives in a fast-paced environment ļ·
Possesses a firm understanding and extensive past use of Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook. Ā Ā
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