Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer-oriented General Manager with 14 years of experience focused on increasing production and profitability. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen and a solution oriented approach to everyday challenges.

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Strategic Planning
  • Financial Management
  • Verbal and written communication
  • Supply chain management software
  • Quality Management
  • Production methodologies
  • Warehousing operations
  • Operational excellence
  • Supply chain distribution
  • Performance evaluation
Work History
General Manager, 01/2018 - 01/2020
Greco Minneapolis, MN,
  • Managed 3 managers and 20+ employees Oversaw overnight distribution and fulfillment operations for delivery of goods.
  • Responsible for personnel management, equipment utilization, and company safety policies and DOT regulations.
  • Analyzed key performance indicators to ensure departmental needs were achieved.
  • Responsible for staffing forecasts and scheduling.
  • Analyzed financials and prepared documents for executive reporting.
  • Extensive knowledge with Manhattan, Microsoft Word & Excel.
  • Key Achievements:.
  • Achieved 100% on-time order shipping through cross-functional training and SOP adherence.
  • Implemented productions standards that reduced overtime by 27% by improving warehouse unites-per-hour (UPH) rate.
  • Developed best in class inventory controls and reconciliation procedures that improved overall inventory accuracy to 99.7%.
Director of Operations, 01/2016 - 01/2018
Securitas Security Services Usa, Inc. Toledo, OH,
  • Managed 6 managers and 150+ indirect employees . Responsible for fast paced & high-volume retail distribution center.
  • Spearheaded business operations projects requiring coordination of multi-disciplinary stakeholders.
  • Provided coaching, counseling and direction to ensure continued professional growth and development.
  • Managed contract negotiations, vendor relations, and equipment purchasing.
  • Monitored KPIs for all departments to determine appropriate course of action.
  • Extensive knowledge with Mainframe, Cheetah, Kronos and Medallia software.
  • Key Achievements:.
  • Implemented “Best Practices” improvement strategies that reduced damages to .07%, identified product defects and improved initial delivery success rate from 95.3 to 98.6%.
  • Developed and implemented executive leadership development program designed to provide role clarity and fundamental understanding of individual business units.
  • Developed a training program for all network managers to train their distribution center personnel on utilization and implementation of Kronos scheduling software.
  • Spearheaded the cross-functional training program within the fulfillment center to leverage skilled personnel, improve engagement, and reduce payroll expense.
  • Spearheaded a delivery consolidation pilot program resulting in an expense reduction of $225K.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Participated in organizational transformation and implementation activities to monitor corporate restructures
  • Trained, managed and motivated employees to promote professional skill development
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports
  • Identified and solved complex strategy problems to drive organizational goals
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Operations/Facility Manager, 01/2006 - 01/2014
Saic (Science Applications Int.) Everett, WA,
  • Managed 5 Managers and 75+ indirect employees Directed 3 furniture distribution center operations serving 12 retail locations spanning 3 islands.
  • Created and implemented KPIs to monitor and report productivity and quality assurance controls in all departments.
  • Created a new hire program and training manual for incoming distribution center employees.
  • Restructured employee job roles, company polices, and upgraded technology and communication systems.
  • Extensive knowledge with Storis WMS, Descartes TMS, and Microsoft Office Suite.
  • Key Achievements:.
  • Utilized Six Sigma methodologies to improve facility design, which increased productivity rates, resulting in $13,000 savings in monthly payroll expense.
  • Improved inventory accuracy from 86.9% to 99.4% in less than 2 years by utilizing proper inventory controls, merchandise handling, cycle and physical inventory counts.
  • Reduced operating expenses from 10.1% to 8.4% within first year.
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
  • Assessed, optimized and elevated operations to target current and expected demands
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Spearheaded training initiatives to improve employee performance and bottom-line business results
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Electronic Warfare Technician, 01/2002 - 01/2006
  • Dedicated and results driven management professional with extensive experience in distribution and logistical leadership.
  • Demonstrated success for surpassing financial and service objectives through lean operating methods, with a proactive approach to identifying and leading continuous process improvements.
  • Multi-site Warehouse Distribution Leadership.
  • Inventory Management.
  • Strategic Planning.
  • Large-scale Project Management.
  • Quality Assurance & Safety Centered.
  • Analytical & Organizational Skills.
  • P&L & Budget Management.
  • 3PL Management.
  • Staff Development & Training, Managed 4 direct reports during Operation Iraqi Freedom.
Lean Six Sigma Certification: , Expected in 2022
Georgia Tech Institute - Atlanta, GA,
Six Sigma Green Belt Certification: , Expected in 2017
- ,
Master of Business Administration: Operations Management, Expected in 06/2008
American Intercontinental University - ,
Bachelor of Business Administration: Economics, Expected in 12/1999
Georgia Southern University - ,

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School Attended

  • Georgia Tech Institute
  • American Intercontinental University
  • Georgia Southern University

Job Titles Held:

  • General Manager
  • Director of Operations
  • Operations/Facility Manager
  • Electronic Warfare Technician


  • Lean Six Sigma Certification
  • Six Sigma Green Belt Certification
  • Master of Business Administration
  • Bachelor of Business Administration

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