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General Manager Resume Example

Resume Score: 80%

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William
Hasson
Professional Summary

Competent General Manager bringing more than 30 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality Managerial support. Build relationships with patrons and employees by applying basic customer service skills.

Skills
  • Inventory management
  • Safe food handling
  • Strategic planning
  • Cost controls
  • Cleanliness
  • Scheduling
  • Strong communication skills
  • Forecasting and planning
  • Effective trainer
  • Outgoing and energetic
  • Multitasking
  • Customer service oriented
  • POS inventory system operation
  • Strong work ethic
  • Microsoft Excel
  • Employee training and development
Education
Lincoln UniversityJefferson City, MO06/1984Bachelor of Science: Business Administration
  • Member of Student Government Association
Certifications
  • SafeServ certification: Food Handling
  • OSHA certification: HACCP Certification
  • OSHA certification: Food Handling
Work History
Checkers Drive-In Restaurants Inc.- General Manager
Chicago, IL12/2017 - 12/2019
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 2% food waste reduction.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day..
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Coordinated and organized all restaurant inventory.
  • Motivated staff to perform at peak efficiency and quality.
McDonald's- Restaurant General Manager
McDonough, GA11/2015 - 11/2017
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 4% food waste reduction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for 40 staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Ensured accurate records and sufficient supplies by conducting daily inventories of food,and other materials.
  • Recruited top-notch employees for customer service and management positions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
Checkers Drive-In Restaurants Inc.- Restaurant General Manager
Stockbridge, GA11/2012 - 11/2015
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 5% food waste reduction.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Ensured accurate records and sufficient supplies by conducting daily inventories of food, and other materials.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
Accomplishments
  • Increased sales 15% over previous years sales.
  • Worked directly with Human Resources to streamline hiring and onboarding process.
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Resume Overview

Companies Worked For:

  • Checkers Drive-In Restaurants Inc.
  • McDonald's

School Attended

  • Lincoln University

Job Titles Held:

  • General Manager
  • Restaurant General Manager

Degrees

  • Bachelor of Science : Business Administration

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