General Manager Resume Example Grove Bay Hospitality Group

GENERAL MANAGER

Professional Summary

Results driven U.S. Air Force Veteran with a passion to succeed. Experienced in multi-tasking with a strong attention to detail. Thorough in coordination and review of referrals, customer request, and assignments. Hard working, ambitious individual performer with a supportive team oriented resourcefulness and customer adaptive demeanor. Able to work in diverse environments. Punctual and dependability to meet deadlines in a timely manner. Quick learner, with ability to self-start and make logical decisions. Strengths & Core Competencies
Impeccable verbal and written communicator, active listener, and rapport builder paying attention to details in accurately gathering data by asking good questions
Exceptional aptitude to observe, evaluate, summarize and apply meaningful consultation and guidance to customers to connect required actions and forecast to desired outcomes.
Ability to present information in a one-on-one and small group setting to customers
Excellent interpersonal, leadership, presentation, and collaborative skills. Looking to be challenged daily while working effectively with a team
Serviced-focused Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills

Work History

General Manager09/2018 to Current
Grove Bay Hospitality Group – Coral Gables , FL

Consistently achieved Month-Over-Month margin targets through pro-active and organized review of P&Ls and Rolling Reports
Diligently assessed Key Performance Indicators (KPIs) to measure sales and collections productivity, aiding in individual and team development and goal achievement
Mentored 6 Region Team Members, coaching and training them on adoption of new marketing programs such as the Mobile App, Direct Deposit Cards and accounts, Google Reviews and Referrals
Drove Year-Over-Year business growth by 12% leading in District operations, strategic vision and long-range planning
Increased Total Accounts by $150k by establishing team continuity plans to include overseeing each team members individual training and developments, and setting assertive goals to achieve set goals resulting in 2 promotions to General Manager, 3 promotions to Store Manager, and 2 accepted into the High Performer Mentoring Program
As elected District Ambassador, implemented and created strategic community awareness initiatives feeding the Veterans, donating to Firefighter Training, support of various Cancer Awareness causes, etc.. Building community rapport

Sales Consultant10/2017 to 09/2018
Marinemax – Grasonville , MD

Delivered superior consultative support our on-line customers in our E-office/Call Center through inbound and outbound calls to customers inquiring about vehicle interest
Orchestrated successful sales of vehicles, vehicle inspections for customers, ordering transfers, and interviewing customers to determine their needs and wants for their next vehicle
Cultivated positive resolutions of customer issues as needed by presenting our vehicles, Extended Service Plans, GAP insurance, accessories and more while submitting credit applications, and processing sales transaction documents
Through Salesforce maintained customer accounts and updated interactions with each corresponding contact
Increased account base from 0 to 90 over 10 month timeframe, leveraging networking and referrals
Facilitated incoming business and referrals by working with sales team to collaboratively reach targets, while consistently meeting or exceeding personal quotas

Sales Manager04/2015 to 05/2018
Knowlton Technologies, Llc – Watertown , NY

Responsible for coaching and mentoring a group of 5 new store managers in driving sales to meet or exceed established budgets; executing the company's selling program; calling customers for delivery reminders; conducting customer follow-up surveys
Implementing effective strategies to target store merchandising and layout new market competitors to monitor buying trends and market conditions in accordance with pricing strategies and company guidelines
Maintaining awareness of competitor's advertisements and services offered; resolving guest issues as needed; completing assigned training and learning materials as required for advancement opportunities; participating in company/vendor training classes to remain current on products, offerings, and programs
Balancing nightly and period end sales records; managing and supervising movement of merchandise to include damaged, discontinued, and new products
Organized promotional events and interacted with community to increase sales volume, ensured all communications and correspondence are transmitted to appropriate personnel
Grew retail sales volume in assigned territory 8% through strategic budgeting and product promotion.

Project Manager/Consultant10/2006 to 11/2014
Utility Partners Of America – City , STATE

Advocated management, training, and mentoring for approximately 80 employees in utility installation and inventory control during Seven years as an active Project Manager for numerous utility projects throughout the U.S. and Canada valuing over $10 Million in revenue while tracking and analyzing project budgets
United a successful network of internal and external stakeholders through call center operations while developing and directing strategic initiatives to achieve 100% Quality Assurance and compliance increasing productivity and resulting in 20% increase of revenue for multiple projects
Acquired substantial experience in Organizational Management by leading team presentations to team members and Executive leadership
Beginning to end project management with prompt communication on deliverables and reports

Education

Bachelors of Art: EnglishJohn Hancock University- City, State

Master of Science: Management Expected in 09/2021Bellevue University- City, State

Resume Overview

School Attended

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