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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Ready to apply experience to a challenging new position with Pendleton Community Bank. Motivated professional versed in compliance, documentation, reporting, and auditing. Demonstrated success in streamlining operations and increasing efficiency. Prepared to leverage 20 years of experience to support operations in a new role.

Core Competencies
  • Accounting Processes
  • Sage Accounting Software
  • Financial Analysis and Reporting
  • Cost Control and Reduction
  • Knowledge of WV Public Service Commission and FCC policies, tariffs, filings, and regulations.
  • Human Resource Skills
  • Superior Attention to Detail
  • Strong Communication Skills
  • Experienced with Proprietary Information and Safekeeping
  • MS Office Suite
  • Process Implementation
  • Operational Decision Making
  • Financial Management
  • Program Management
Work History
General Manager11/2018 to Current
Spruce Knob Seneca Rocks Telephone Inc. – Riverton, WV
  • Develop strategies to correct product lines.
  • Represent company to regulatory agencies, legislative bodies, and industry associations.
  • Review financial reports, investigate variances with accounting staff to keep records accurate and detect trends.
  • Set internal policies to maintain efficiency and responsiveness to customer demands and loyalty.
  • Collaborate with board of directors to strategically affect direction of operations by assisting with making strategic plans and operational decisions.
  • Achieve regulatory compliance.
  • Lead and direct team of 17 employees.
  • Devise hiring and recruitment policies for employees. Recruit, interview, and hire employees.
  • Manage and develop staff, establish and monitor goals, conduct performance reviews, develop improvement plans, and administer salaries for staff.
  • Establish efficient workflow processes, monitor daily productivity, implement modifications to improve overall effectiveness of personnel and activities.
  • Direct and control various benefit programs, including retirement, medical, dental and vision packages.
  • Improve cash flow, aggressively retire debt while controlling costs and improving employee benefits.
  • Analyze operational issues and implement corrective action plans to improve profitability and efficiency.
  • Manage deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Manage financial operations company-wide, including budgets, payroll and accounts payable and receivable.
Accountant04/2000 to 11/2018
Spruce Knob Seneca Rocks Telco – Riverton, WV
  • Strengthened accounting processes to reduce errors in reporting, payroll administration and general bookkeeping.
  • Managed entire accounting cycle. Collected and arranged financial data and updated ledgers and journals in Sage Financial Management System. Prepared documents, finalized reports and closed books.
  • Managed all Davis Bacon reporting, calculations, and record keeping.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Reconciled all company accounts, including credit card, and E Care transactions.
  • Calculated bi-weekly payroll, payroll taxes, and PTO.
  • Prepared monthly financial statements, reports, and presentations for management and board members.
  • Partnered with auditors on required state and federal audits.
Teller/Proof Operator1999 to 2000
SBVN Bank, Summit Financial – Franklin, WV
  • Supported banking customers with various transactions in compliance with banking standards.
Education
Bachelor of Science: Business Management2011Penn Foster College- Scottsdale, AZ
  • Graduated Cum Laude
Associates Degree: Human Resources Management2008Penn Foster College- Scottsdale, AZ
Accountancy Studies2000Shepherd College- Petersburg, WV
Accomplishments
  • Collaborate with accounting and consulting firms to provide documentation on audits and cost studies at the state and federal level.
  • Update and revise company policies and implemented employee training programs.
  • Develop payroll tracking spreadsheets and inventory with MS Office products.
  • Implement strategies transforming product line historically operating at a loss into a profitable offering.
  • Developed plan with USDA RUS to restructure $4.3 million loan to increase much needed cash flow.
  • NTCA Key Employee Training
Certifications
  • USDA Graduate School. REA Borrower Accounting (Telecommunications) Certification.
  • Certification in Travel and Tourism by American Society of Travel Agents (ASTA) and The Travel Institute.
  • Travel Agent Proficiency (TAP) Certification.
  • Destination Specialist Certification at The Travel Institute.
Fred Pryor Seminars / CareerTrack

The Essentials of HR Law

Leadership & Management Skills for Women

Human Resources

Collections Law

Employment Law

Payroll Law

Microsoft Excel Basics

Microsoft Excel Beyond Basics

Business Writing

Board of Director Dynamics

Managing Multiple Priorities, Projects and Deadlines

Leadership, Team-Building and Coaching Skills

How to Manage Off-Site Employees

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Resume Overview

Companies Worked For:

  • Spruce Knob Seneca Rocks Telephone Inc.
  • Spruce Knob Seneca Rocks Telco
  • SBVN Bank, Summit Financial

School Attended

  • Penn Foster College
  • Shepherd College

Job Titles Held:

  • General Manager
  • Accountant
  • Teller/Proof Operator

Degrees

  • Bachelor of Science : Business Management 2011
    Associates Degree : Human Resources Management 2008
    Accountancy Studies 2000

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