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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
Skills
Work History
09/2014 to Current
General ManagerThe Irvine Company Apartment Community Westpark – North Irvine, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation by creating team environment as a way of thinking.
  • Analyzed market conditions and pricing (Yieldstar) and utilized effective marketing strategies to generate traffic and create a cohesive portfolio.
  • ADMINISTRATION: Reviewed and approved/audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
  • Team Development/Empowerment: Promoted team development by holding weekly meetings with the team and individually.
  • Embraced "empowerment" with the team by guiding to build confidence to make management decisions.
06/2013 to 09/2014
Community ManagerThe Irvine Company Apartment Community – Irvine, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation by creating team environment as a way of thinking.
  • Analyzed market conditions and pricing (Yieldstar) and utilized effective marketing strategies to generate traffic and create a cohesive portfolio.
  • ADMINISTRATION: Reviewed and approved/audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
  • Team Development/Empowerment: Promoted team development by holding weekly meetings with the team and individually.
  • Embraced "empowerment" with the team by guiding to build confidence to make management decisions.
06/2013 to 09/2014
Community ManagerThe Irvine Company Apartment Community – Irvine, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation by creating team environment as a way of thinking.
  • Analyzed market conditions and pricing (Yieldstar) and utilized effective marketing strategies to generate traffic and create a cohesive portfolio.
  • ADMINISTRATION: Reviewed and approved/audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
  • Team Development/Empowerment: Promoted team development by holding weekly meetings with the team and individually.
  • Embraced "empowerment" with the team by guiding to build confidence to make management decisions.
08/2011 to 06/2013
Community ManagerThe Irvine Company Santa Clara – Irvine, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation by creating team environment as a way of thinking.
  • Analyzed market conditions and pricing (Yieldstar) and utilized effective marketing strategies to generate traffic and create a cohesive portfolio.
  • ADMINISTRATION: Reviewed and approved/audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
  • Team Development/Empowerment: Promoted team development by holding weekly meetings with the team and individually.
  • Embraced "empowerment" with the team by guiding to build confidence to make management decisions.
07/2010 to 08/2011
Community ManagerThe Irvine Company – Tustin Ranch, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation.
  • Analyzed market conditions and pricing and utilized effective marketing strategies to generate traffic.
  • ADMINISTRATION: Reviewed and audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
06/2008 to 07/2010
Assistant MangerThe Irvine Company – Irvine, CA
  • Managed leasing consultants in sales process and marketing.
  • Assisted manager in hitting absorption and motivated leasing consultants to meet their weekly leasing expectations.
  • Approved files and assisted in sales management process in guiding successful leasing results.
  • ADMINISTRATION: Audited leasing files to ensure under corporate compliance guidelines.
  • Performed all community administrator responsibilities in maintaining delinquency with accuracy and diligence.
  • Enforced company standard throughout community.
  • BUDGET: Handled all accounts payable utilizing SAP.
  • Assisted in maintaining fiscal budget.
  • CUSTOMER SERVICE: Handled resident concerns in timely manner and executed management decisions to find a win/win solution.
  • Coordinated monthly breakfasts for residents.
  • Maintained "myrental-living.com" website.
  • MAINTENANCE: Managed maintenance staff and ensured property always looked presentable.
  • Worked with service manager to solve resident maintenance issues.
  • Served as liaison between the office staff and maintenance to work together as a team.
  • LEADERSHIP: Managed Leasing Administrator in her growth and development in her sales role.
  • Ensured Leasing Administrator performed all responsibilities and accuracy in her files.
  • Implemented new ideas and procedures in order to contribute to the property's success in performance.
  • LEASE UP: Purchased all supplies and equipment to start up the leasing office.
  • Set up vendors to get best bids on services for Palmeras.
  • Organized the office and help set up inventory in ESITE.
09/2006 to 06/2009
Assistant ManagerThe Irvine Company Woodbury Lane – Irvine, CA
  • Managed leasing consultants in sales and marketing.
  • Assisted manager in maintaining occupancy and availability and motivated leasing consultants to meet their weekly numbers.Updated renewal grid to ensure weekly goals were met.
  • Coordinated and led leasing meetings for portfolio.
  • ADMINISTRATION: Audited leasing files and renewals to ensure under corporate compliance guidelines.
  • Managed community administrator to ensure all resident accounts were current.
  • Enforced company standard throughout community.
  • BUDGET: Handled all accounts payable.
  • Assisted in maintaining fiscal budget.
  • CUSTOMER SERVICE: Handled all resident conflicts making "customer service" an obsession.
  • Coordinated resident functions.
  • MAINTENANCE: Managed maintenance staff and ensured property always looked presentable.
  • Worked with service manager to solve resident maintenance issues.
06/2005 to 09/2006
Community AdministratorThe Irvine Company – Irvine, CA
  • Assisted in maintaining high occupancy level through support of and participation in the leasing effort and other office activities.
  • Evaluated the needs of our customers while communicating the corresponding benefits.
  • Networked with inter-company communication of availability.
  • ADMINISTRATION: Administered the organization of the business office to facilitate effective operations.
  • Maintained the filing, inventory, communications and record keeping in accordance with Company policies and procedures.
  • Monitored accounts receivable and related paperwork to ensure timely rent collections.
  • Assisted Community Manager in resolving delinquent and problem accounts.
  • Interfaced as assigned with maintenance personnel, supported groups and vendors to track follow-through on resident needs.
  • Contributed to the team effort in being aware of and relaying information regarding the project's general appearance and condition which impacted our ability to maintain a quality living environment and lease apartments.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality.
  • Assisted in introducing the resident to our apartment procedures.
09/2014 to Current
General ManagerThe Irvine Company Apartment Community Westpark – North Irvine, CA
  • LEASING AND MARKETING: Exceeded and maintained high occupancy level through leadership and motivation by creating team environment as a way of thinking.
  • Analyzed market conditions and pricing (Yieldstar) and utilized effective marketing strategies to generate traffic and create a cohesive portfolio.
  • ADMINISTRATION: Reviewed and approved/audited applicants and files to ensure within company guidelines.
  • Set clear standards to follow by thorough execution of leasing process to obtain all items needed for audit.
  • Supported maintenance team to keep the value of the property at a high level.
  • PUBLIC RELATIONS/RESIDENT RETENTION: Promoted positive, proactive relationships with residents by being "firm, fair and consistent" with all resident matters from retaining residents to customer care concerns.
  • Performed active follow up and strived for win/win solutions with the company's best interest in mind.
  • Worked to make the living experience a positive one.
  • Team Development/Empowerment: Promoted team development by holding weekly meetings with the team and individually.
  • Embraced "empowerment" with the team by guiding to build confidence to make management decisions.
Skills
accounts payable, accounts receivable, benefits, BUDGET, com, CUSTOMER SERVICE, customer care, filing, inventory, Team Development, leadership, marketing strategies, marketing, market, meetings, office, win, personnel, policies, pricing, PUBLIC RELATIONS, quality, record keeping, sales, sales management, SAP, website
Education
June 1999
Bachelor of Arts: Fine Arts
UNIVERSITY OF CALIFORNIA - Irvine, CA
Fine Arts
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Resume Overview

Companies Worked For:

  • The Irvine Company Apartment Community Westpark
  • The Irvine Company Apartment Community
  • The Irvine Company Santa Clara
  • The Irvine Company
  • The Irvine Company Woodbury Lane

School Attended

  • UNIVERSITY OF CALIFORNIA

Job Titles Held:

  • General Manager
  • Community Manager
  • Assistant Manger
  • Assistant Manager
  • Community Administrator

Degrees

  • Bachelor of Arts: Fine Arts

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