Have been operating and managing business for almost 35 years. Mainly operated with the cinema industry with business operation knowledge, experience and customer service can be applied elsewhere.
Customer Service Management
Multitasking and Prioritization
05/2013 to CurrentGeneral ManagerCompany Name | City, FL
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Developed and maintained relationships with customers and suppliers through account development.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Implemented operational strategies and effectively built customer and employee loyalty.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
02/2009 to 03/2013General ManagerCompany Name | City, WV
Relocated to theatres that were in need of redevelopment and rebranding.
Managed to increase sales, attendance, and reduce costs while maintaining high standard of quality and guest satisfaction in spite of poorly designed building.
Planned, trained, and supervised all aspects of operations, budgeting, human resources, marketing, maintenance, guest service, ordering, cash management, and more.
Continually demonstrated exceptional commitment to quality and customer service.
Coordinated all special events (film festivals, charity events, corporate meetings, school field trips, promotional screenings)
With change of digital equipment in cinema industry had to increase knowledge of computers, networking and programming.
01/2007 to 12/2008Director of OperationsCompany Name | City, MN
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Directed team of managers at Minnesota locations (Chanhassen, Chaska, Buffalo and Excelsior) operational development of service network, including implementation of quality requirements and operating standards.
Achieved substantial increased sales by using market expertise and business knowledge to make proactive decisions.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Maintained cleanliness and organization of cinema workspace, working closely with employees to systemize tasks.
Interacted well with management teams and customers to build connections and nurture relationships.
Supervised daily operations of multi-million dollar cinema operations.
Managed purchasing, sales, marketing and customer account operations efficiently.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Served over 500,000 people year between four locations. Increasing the average spending by $.40 per person by streaming lining concession stand and introducing new products.
05/1992Associate of Arts | Hospitality Administration And ManagementWaukesha County Technical College, City, State
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Waukesha County Technical College
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05/1992 Associate of Arts | Hospitality Administration And Management
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