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Have been operating and managing business for almost 35 years. Mainly operated with the cinema industry with business operation knowledge, experience and customer service can be applied elsewhere.
- Budget Control
- Business Leadership
- Training Management
- Decision Making
- Customer Service Management
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- Assignment Delegation
- Quality Assurance
- Employee Motivation
- Staff Scheduling
- Multitasking and Prioritization
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05/2013 to Current General Manager High Gravity Adventures Zipline & Aerial Park – Blowing Rock, , FL
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
02/2009 to 03/2013 General Manager High Gravity Adventures Zipline & Aerial Park – Blowing Rock, , WV
- Relocated to theatres that were in need of redevelopment and rebranding.
- Managed to increase sales, attendance, and reduce costs while maintaining high standard of quality and guest satisfaction in spite of poorly designed building.
- Planned, trained, and supervised all aspects of operations, budgeting, human resources, marketing, maintenance, guest service, ordering, cash management, and more.
- Continually demonstrated exceptional commitment to quality and customer service.
- Coordinated all special events (film festivals, charity events, corporate meetings, school field trips, promotional screenings)
- With change of digital equipment in cinema industry had to increase knowledge of computers, networking and programming.
01/2007 to 12/2008 Director of Operations Sierra Nevada Corporation – Hagerstown, , MN
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Directed team of managers at Minnesota locations (Chanhassen, Chaska, Buffalo and Excelsior) operational development of service network, including implementation of quality requirements and operating standards.
- Achieved substantial increased sales by using market expertise and business knowledge to make proactive decisions.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained cleanliness and organization of cinema workspace, working closely with employees to systemize tasks.
- Interacted well with management teams and customers to build connections and nurture relationships.
- Supervised daily operations of multi-million dollar cinema operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Served over 500,000 people year between four locations. Increasing the average spending by $.40 per person by streaming lining concession stand and introducing new products.
Expected in 05/1992 Associate of Arts: Hospitality Administration And Management
Waukesha County Technical College - Pewaukee, WI
GPA:
- Food Handling Certificate
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