Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Have been operating and managing business for almost 35 years. Mainly operated with the cinema industry with business operation knowledge, experience and customer service can be applied elsewhere.

  • Budget Control
  • Business Leadership
  • Training Management
  • Decision Making
  • Customer Service Management
  • Assignment Delegation
  • Quality Assurance
  • Employee Motivation
  • Staff Scheduling
  • Multitasking and Prioritization
Work History
05/2013 to Current
General Manager High Gravity Adventures Zipline & Aerial Park Blowing Rock, , FL
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
02/2009 to 03/2013
General Manager High Gravity Adventures Zipline & Aerial Park Blowing Rock, , WV
  • Relocated to theatres that were in need of redevelopment and rebranding.
  • Managed to increase sales, attendance, and reduce costs while maintaining high standard of quality and guest satisfaction in spite of poorly designed building.
  • Planned, trained, and supervised all aspects of operations, budgeting, human resources, marketing, maintenance, guest service, ordering, cash management, and more.
  • Continually demonstrated exceptional commitment to quality and customer service.
  • Coordinated all special events (film festivals, charity events, corporate meetings, school field trips, promotional screenings)
  • With change of digital equipment in cinema industry had to increase knowledge of computers, networking and programming.
01/2007 to 12/2008
Director of Operations Sierra Nevada Corporation Hagerstown, , MN
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Directed team of managers at Minnesota locations (Chanhassen, Chaska, Buffalo and Excelsior) operational development of service network, including implementation of quality requirements and operating standards.
  • Achieved substantial increased sales by using market expertise and business knowledge to make proactive decisions.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained cleanliness and organization of cinema workspace, working closely with employees to systemize tasks.
  • Interacted well with management teams and customers to build connections and nurture relationships.
  • Supervised daily operations of multi-million dollar cinema operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Served over 500,000 people year between four locations. Increasing the average spending by $.40 per person by streaming lining concession stand and introducing new products.
Expected in 05/1992
Associate of Arts: Hospitality Administration And Management
Waukesha County Technical College - Pewaukee, WI
  • Food Handling Certificate

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  • Waukesha County Technical College

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  • Associate of Arts

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