Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Business-conscious individual offering over 10 years working as General Manager for Fast Lube company. Focused and enthusiastic professional offering highly effective skills in Sales, Leadership, strategizing and employee coaching and mentoring.
Organized General Manager with 20 years of Customer Service, and Mechanic experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Skills
Performance improvements
Supervision and training
Policy/program development
Cross-functional team management
Sales team development
Trend forecasting
Client relations
Skilled negotiator
Employee development
Financial document control
Schedule management
Customer relationship management
Customer retention
Budgeting and cost control strategies
Cost analysis and savings
Staff development
Project scope
Staff training and development
Proficient in mechanics
Sales expertise
Inventory Management
Staff supervision
Staff training
Recruiting and Hiring
Safety assurance
Calm under pressure
Training and coaching
Leadership and team building
Vendor relationships
Goal setting
Employee scheduling
Team training and development
Experience
07/2018 to CurrentGeneral ManagerHigh Gravity Adventures Zipline & Aerial Park | Blowing Rock, NC,
Encouraged, trained and disciplined employees to maximize performance.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Designed sales and service strategies to improve revenue and retention.
Increased employee efficiency 80% by Implementing new procedures and common core solutions.
Consistently complied with company policies and government regulations.
Facilitated monthly and quarterly leadership workshops for 4 stores to share best practices that optimize productivity.
Tracked weekly sales to develop senior leadership reports for business development planning.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Managed scheduling for 12 employees to ensure optimal productivity.
Decreased costs by negotiating with vendors and suppliers for better prices.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Motivated and led team members to work together to achieve targets.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
01/2016 to 10/2020Assistant ManagerSamsonite | Camarillo, CA,
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
10/2016 to 07/2018Customer Service RepresentativeWorld Finance | Evansville, IN,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained revenue streams by exhausting every option before offering refunds.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reduced process lags and effectively trained team members on best practices and protocol.
Documented conversations with customers to track requests, problems and solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
Expected in 04/2007GED | Rockingham Community College, Wentworth, NCGPA:
Accomplishments
Business Development: - Successfully grew business by leading a great crew and implementing new procedures to ensure outstanding customer service.Project Management: - Initiated "Top Shop" for Concord, NC Speedee and Mt. Pleasant, SC Speedee which resulted in franchise of the quarter and top shop trophy (only given to shops that reach 1 Million in sales.
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