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General Manager Resume Example

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GENERAL MANAGER
Summary

Business-conscious individual offering over 10 years working as General Manager for Fast Lube company. Focused and enthusiastic professional offering highly effective skills in Sales, Leadership, strategizing and employee coaching and mentoring.

Organized General Manager with 20 years of Customer Service, and Mechanic experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Skills
  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Cross-functional team management
  • Sales team development
  • Trend forecasting
  • Client relations
  • Skilled negotiator
  • Employee development
  • Financial document control
  • Schedule management
  • Customer relationship management
  • Customer retention
  • Budgeting and cost control strategies
  • Cost analysis and savings
  • Staff development
  • Project scope
  • Staff training and development
  • Proficient in mechanics
  • Sales expertise
  • Inventory Management
  • Staff supervision
  • Staff training
  • Recruiting and Hiring
  • Safety assurance
  • Calm under pressure
  • Training and coaching
  • Leadership and team building
  • Vendor relationships
  • Goal setting
  • Employee scheduling
  • Team training and development
Experience
General Manager
MOUNT PLEASANT, SCspeedee oil change auto service/Jul 2018 to Current
  • Encouraged, trained and disciplined employees to maximize performance.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Increased employee efficiency 80% by Implementing new procedures and common core solutions.
  • Consistently complied with company policies and government regulations.
  • Facilitated monthly and quarterly leadership workshops for 4 stores to share best practices that optimize productivity.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Managed scheduling for 12 employees to ensure optimal productivity.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Motivated and led team members to work together to achieve targets.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
Assistant Manager
Concord, NCMini Xtreme/Jan 2016 to Oct 2020
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Customer Service Representative
Concord, NCTerminix/Oct 2016 to Jul 2018
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
GEDRockingham Community CollegeApr 2007Wentworth, NC
Accomplishments
  • Business Development: - Successfully grew business by leading a great crew and implementing new procedures to ensure outstanding customer service.Project Management: - Initiated "Top Shop" for Concord, NC Speedee and Mt. Pleasant, SC Speedee which resulted in franchise of the quarter and top shop trophy (only given to shops that reach 1 Million in sales.
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Resume Overview

Companies Worked For:

  • speedee oil change auto service
  • Mini Xtreme
  • Terminix

School Attended

  • Rockingham Community College

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Customer Service Representative

Degrees

  • GED

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