General Manager Resume Example
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GENERAL MANAGER
Summary
Business-conscious individual offering over [Number] years working as General Manager for [Type] company. Focused and enthusiastic professional offering highly effective skills in [Type], [Type], strategizing and employee coaching and mentoring.
Organized [Job Title] with [Number] years of [Type] experience. Knowled
ge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Experienced professional with [Number]-year background in [Type] store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Proficient in [Software] and [Software].
Maintain smooth and efficient [Type] operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in [Type] market conditions and agile in capitalizing on emerging opportunities.
Skills
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Experience
General Manager01/2016 to 03/2020High Gravity Adventures Zipline & Aerial ParkBlowing Rock , NC
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Designed sales and service strategies to improve revenue and retention.
- Encouraged, trained and disciplined employees to maximize performance.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
- Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Managed scheduling for [Number] employees to ensure optimal productivity.
- Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
- Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
- Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
General Store Manager11/1994 to 04/2000Dairy QueenMason , OH
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
- Conducted [Timeframe] performance reviews to organize training and development for staff.
- Established membership loyalty implementing rewards program to drive client retention.
- Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
- Hired and trained [Number] employees to start new [Type] store in [Location].
- Greeted and assisted all customers daily in high-traffic retailer.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Kept accounts current and funds deposited to keep on-site cash low.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Manager's Assistant01/1991 to 10/1994High Gravity Adventures Zipline & Aerial ParkBlowing Rock , NC
- Created [Timeframe] newsletter for [Type] employees with events and updates, increasing event participation by [Number]%.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Increased sales by [Number]% over [Timeframe] period.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
- Mentored team on effective upselling and cross-selling techniques.
- Minimized waste through expense tracking and effective cost control strategies.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
General ManagerThe Spice & Tea ExchangeCity , STATE
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Designed sales and service strategies to improve revenue and retention.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Encouraged, trained and disciplined employees to maximize performance.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
- Improved [Type] development process by mentoring and onboarding more than [Number] employees.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
- Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
- Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
- Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
- Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
- Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
- Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
- Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Increased employee efficiency [Number]% by [Action].
- Oversaw [Number] staff by training, mentoring, [Action] and [Action].
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
- Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
- Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Managed scheduling for [Number] employees to ensure optimal productivity.
- Developed [Number] internal candidates for general management promotion opportunities.
- Motivated and led team members to work together to achieve targets.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
- Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Education and Training
Bachelor of Science: Agriculture Economics06/1984AL_FAteh Univesity of TripoliCity
- Minor in [Subject]
- Major in [Subject]
- Completed coursework in [Subject], [Subject] and [Subject]
- Dissertation: [Name of Dissertation]
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Resume Overview
School Attended
- AL_FAteh Univesity of Tripoli
Job Titles Held:
- General Manager
- General Store Manager
- Manager's Assistant
Degrees
- Bachelor of Science : Agriculture Economics 06/1984
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