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General Manager Resume Example

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GENERAL MANAGER
Summary

Business-conscious individual offering over [Number] years working as General Manager for [Type] company. Focused and enthusiastic professional offering highly effective skills in [Type], [Type], strategizing and employee coaching and mentoring.

Organized [Job Title] with [Number] years of [Type] experience. Knowled
ge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Experienced professional with [Number]-year background in [Type] store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Proficient in [Software] and [Software].

Maintain smooth and efficient [Type] operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in [Type] market conditions and agile in capitalizing on emerging opportunities.

Skills
  • Trend forecasting
  • Sales team development
  • Cross-functional team management
  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Staff training and development
  • Project management
  • Staff development
  • Inventory control
  • Communication skills
  • Goal setting
  • Advertising and marketing
  • Staff supervision
  • Team training and development
  • Sales planning and implementation
  • Economic analysis
  • Budgeting and cost control strategies
  • Leadership and team building
  • Salary structure/compensation analysis
  • Cost analysis and savings
  • Customer experiences
  • Customer relationship management
  • Financial administration
  • Sound judgment
  • Data review
  • Safety protocol
  • Customer retention
  • Financial Management
  • Safety assurance
  • Profit and loss accountability
  • Top talent recruiting, hiring and retention
  • Team building and motivation
  • Proficient in [Software]
  • Schedule management
  • Training and coaching
  • Calm under pressure
  • Purchasing and planning
  • Inventory management
Experience
General Manager01/2016 to 03/2020The Spice & Tea ExchangeSan Antonio, TX
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
  • Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
General Store Manager11/1994 to 04/2000Marcos Mexican Restaurant (Five Star Restaurant )Houston, TX
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Hired and trained [Number] employees to start new [Type] store in [Location].
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Manager's Assistant01/1991 to 10/1994Wendy's Restraunt (Davco Food Inc)Crofton, Maryland
  • Created [Timeframe] newsletter for [Type] employees with events and updates, increasing event participation by [Number]%.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Increased sales by [Number]% over [Timeframe] period.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Mentored team on effective upselling and cross-selling techniques.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
General ManagerThe Spice & Tea ExchangeHumble, TX
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
  • Improved [Type] development process by mentoring and onboarding more than [Number] employees.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
  • Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Increased employee efficiency [Number]% by [Action].
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Developed [Number] internal candidates for general management promotion opportunities.
  • Motivated and led team members to work together to achieve targets.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Education and Training
Bachelor of Science: Agriculture Economics06/1984AL_FAteh Univesity of TripoliTripioli Libya
  • Minor in [Subject]
  • Major in [Subject]
  • Completed coursework in [Subject], [Subject] and [Subject]
  • Dissertation: [Name of Dissertation]
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Resume Overview

Companies Worked For:

  • The Spice & Tea Exchange
  • Marcos Mexican Restaurant (Five Star Restaurant )
  • Wendy's Restraunt (Davco Food Inc)

School Attended

  • AL_FAteh Univesity of Tripoli

Job Titles Held:

  • General Manager
  • General Store Manager
  • Manager's Assistant

Degrees

  • Bachelor of Science : Agriculture Economics 06/1984

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