General Manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Business-conscious individual offering over [Number] years working as General Manager for [Type] company. Focused and enthusiastic professional offering highly effective skills in [Type], [Type], strategizing and employee coaching and mentoring.
Organized [Job Title] with [Number] years of [Type] experience. Knowled
ge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Experienced professional with [Number]-year background in [Type] store management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all retail operations, including customer service, payroll and merchandising. Proficient in [Software] and [Software].
Maintain smooth and efficient [Type] operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in [Type] market conditions and agile in capitalizing on emerging opportunities.
Skills
Trend forecasting
Sales team development
Cross-functional team management
Performance improvements
Supervision and training
Policy/program development
Staff training and development
Project management
Staff development
Inventory control
Communication skills
Goal setting
Advertising and marketing
Staff supervision
Team training and development
Sales planning and implementation
Economic analysis
Budgeting and cost control strategies
Leadership and team building
Salary structure/compensation analysis
Cost analysis and savings
Customer experiences
Customer relationship management
Financial administration
Sound judgment
Data review
Safety protocol
Customer retention
Financial Management
Safety assurance
Profit and loss accountability
Top talent recruiting, hiring and retention
Team building and motivation
Proficient in [Software]
Schedule management
Training and coaching
Calm under pressure
Purchasing and planning
Inventory management
Experience
General Manager, 01/2016 to 03/2020 High Gravity Adventures Zipline & Aerial Park – Blowing Rock, NC,
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Designed sales and service strategies to improve revenue and retention.
Encouraged, trained and disciplined employees to maximize performance.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Managed scheduling for [Number] employees to ensure optimal productivity.
Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Tracked weekly sales to develop senior leadership reports for business development planning.
Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
General Store Manager, 11/1994 to 04/2000 Dairy Queen – Mason, OH,
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Fostered healthy team environments to promote collaboration and boost productivity.
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
Conducted [Timeframe] performance reviews to organize training and development for staff.
Established membership loyalty implementing rewards program to drive client retention.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Hired and trained [Number] employees to start new [Type] store in [Location].
Greeted and assisted all customers daily in high-traffic retailer.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Kept accounts current and funds deposited to keep on-site cash low.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Manager's Assistant, 01/1991 to 10/1994 High Gravity Adventures Zipline & Aerial Park – Blowing Rock, NC,
Created [Timeframe] newsletter for [Type] employees with events and updates, increasing event participation by [Number]%.
Created and maintained spreadsheets and developed administrative and logistical reports.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Increased sales by [Number]% over [Timeframe] period.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Processed credit and debit card payments and returned proper change for cash purchases.
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
Mentored team on effective upselling and cross-selling techniques.
Minimized waste through expense tracking and effective cost control strategies.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
General Manager, to The Spice & Tea Exchange – City, STATE,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Designed sales and service strategies to improve revenue and retention.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Encouraged, trained and disciplined employees to maximize performance.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Improved [Type] development process by mentoring and onboarding more than [Number] employees.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
Decreased costs by negotiating with vendors and suppliers for better prices.
Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Tracked weekly sales to develop senior leadership reports for business development planning.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Increased employee efficiency [Number]% by [Action].
Oversaw [Number] staff by training, mentoring, [Action] and [Action].
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Managed scheduling for [Number] employees to ensure optimal productivity.
Developed [Number] internal candidates for general management promotion opportunities.
Motivated and led team members to work together to achieve targets.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Education and Training
Bachelor of Science: Agriculture Economics, Expected in 06/1984 AL_FAteh Univesity of Tripoli - Tripioli Libya, GPA:
Minor in [Subject]
Major in [Subject]
Completed coursework in [Subject], [Subject] and [Subject]
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