General Manager Resume Example Holiday Inn Club Vacations

GENERAL MANAGER

Professional Summary

Enthusiastic Manager with 5 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and Serving customers. Focused on motivating staff and working with diverse personality types to drive improvements.

Skills

Team Leadership
Training and Development
Food Preparation and Safety
Performance improvement
Relationship building
Consistently meet goals
Effective leader
Efficient multi-tasker

Employee scheduling
Coaching and mentoring
Budget administration
Sales expertise
Staff training/development
Recruitment
Product development

Work History

General Manager, 10/2018 to Current
Holiday Inn Club Vacations – Pantego , TX

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Enhanced operational success through effective staffing, strong training, adherence to safety regulationsand well-timed customer service.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Assistant Manager, 05/2018 to 10/2018
Sonic – Villa Rica , GA

Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Onboarded new employees, including training, mentoring and new hire documentation.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Provided current employees options for additional training opportunities.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Assisted Manager in interview process of prospective employees and provided feedback.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Reviewed sales and gross profit reports to determine options for increasing market growth.

Shift Manager, 05/2015 to 05/2018
Pizza Hut – Wichita , KS

Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Crew Member, 10/2014 to 05/2015
Giant Eagle – Vermilion , OH

Collaborated with team members to complete orders.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Cooked batches of food according to standard recipes.
Maintained clean, sanitized and well-organized food preparation zones.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Worked in many locations willing to help out.

Education

05/2014
Upper Sandusky High School - City, State

Associate of Business Administration: Business AdministrationThe University of Findlay - City, State

Certifications

ServSafe

Resume Overview

School Attended

Upper Sandusky High School
The University of Findlay

Job Titles Held:

General Manager
Assistant Manager
Shift Manager
Crew Member

Degrees

05/2014
Associate of Business Administration : Business Administration

General Manager Resume Example

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