Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented General Manager with 14 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Diligent Supervisor with over 14 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

  • Cross-functional team management
  • Performance improvements
  • Sales team development
  • Supervision and training
  • Policy/program development
  • Top talent recruiting, hiring and retention
  • Safety assurance
  • Data review
  • Team oversight
  • Customer experiences
  • Recruiting and hiring
  • Team training and development
  • Project management
  • Staff development
  • Sales planning and implementation
  • Customer relationship management
  • Staff supervision
  • Communication skills
  • Training and coaching
  • Vendor relationships
  • Leadership and team building
  • Employee scheduling
  • Employee development
  • Staff training and development
  • Schedule management
  • Safety protocol
  • Troubleshooting expertise
  • Packaging and sanitation
  • Succession planning
  • Purchasing and planning
General Manager , 06/2020 - 09/2020
Hornblower Norfolk, VA,
  • Directed successful turnaround by eliminating over employee turnover rate and man hour production in one quarter.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked daily sales to generate reports for business development planning.
Completions Management , 10/2011 - 05/2020
STEP Energy Services City, STATE,
  • Assisted with administrative tasks to better understand industry processes.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Contributed to outline and direction for employee project teams.
  • Assisted negotiation with vendors and suppliers to reduce cost by 20%.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Met with customers to discuss options for selection of products and services.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Assisted company and business owners to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Generated reports to assess performance and make adjustments.
  • Accomplished a large number of objectives in first year.
  • Maintained efficient service delivery while meeting budgetary limitations.
  • Responded to advanced issues with professional and relationship-focused approach.
Production X-ray , 02/2010 - 09/2011
McAlester Army Ammunition Plant City, STATE,
  • Inspected finished products for quality and adherence to customer specifications.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Operated hand trucks, forklifts and scissor lifts.
  • Completed product assembly according to standardized procedures.
  • Recorded production data in daily logs.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Built and packaged products to comply with multiple work orders and deadlines.
Education and Training
Bachelor of Arts: Occupational Safety And Health , Expected in 10/2020
Waldorf University - Forest City, IA

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