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General Manager Resume Example

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GENERAL MANAGER
Summary

Customer-oriented General Manager with 11 years of experience focused on increasing production, minimizing downtime and inventory inaccuracies. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent customer service and communication skills. Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in customer service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills
  • Performance improvements
  • Cross-functional team management
  • Sales team development
  • Policy/program development
  • Supervision and training
  • Top talent recruiting, hiring and retention
  • Training and coaching
  • Staff training and development
  • Salary structure/compensation analysis
  • Staff supervision
  • Sales expertise
  • Recruiting and Hiring
  • Team training and development
  • Safety protocol
  • Staff development
  • Employee scheduling
  • Safety assurance
  • Communication skills
  • Customer relationship management
  • Employee development
  • Sales planning and implementation
  • Schedule management
  • Calm under pressure
  • Troubleshooting expertise
  • Succession planning
  • Sound judgment
  • Inventory management
  • Leadership and team building
Experience
General Manager
Greenville, NCUlta Beauty/Apr 2017 to Current
  • Motivated and led team members to work together to achieve targets.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Managed team operations, including hiring, coaching and mentoring team of 35 sales representatives.
  • Consistently complied with company policies and government regulations.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Grocery Manager
Washington, NCFood Lion/May 2015 to Mar 2017
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Introduced grocery store employee incentive program to boost team morale.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Analyzed the store's inventory and ordered merchandise and products when stock levels were low.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Delivered expert customer service to all store patrons and assisted with locating desired items.
  • Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
General Manager
Washington, OKDollar General/May 2009 to Oct 2013
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
  • Motivated and led team members to work together to achieve targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
Education and Training
GEDBeaufort County Community CollegeMar 2006Washington, NC
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Resume Overview

Companies Worked For:

  • Ulta Beauty
  • Food Lion
  • Dollar General

School Attended

  • Beaufort County Community College

Job Titles Held:

  • General Manager
  • Grocery Manager

Degrees

  • GED

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