Customer-oriented General Manager with 11 years of experience focused on increasing production, minimizing downtime and inventory inaccuracies. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent customer service and communication skills. Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in customer service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Skills
Performance improvements
Cross-functional team management
Sales team development
Policy/program development
Supervision and training
Top talent recruiting, hiring and retention
Training and coaching
Staff training and development
Salary structure/compensation analysis
Staff supervision
Sales expertise
Recruiting and Hiring
Team training and development
Safety protocol
Staff development
Employee scheduling
Safety assurance
Communication skills
Customer relationship management
Employee development
Sales planning and implementation
Schedule management
Calm under pressure
Troubleshooting expertise
Succession planning
Sound judgment
Inventory management
Leadership and team building
Education and Training
Beaufort County Community CollegeWashington, NCExpected in 03/2006 ā āGED: - GPA:
Experience
Hotel Keen - General Manager Palo Alto, CA, 04/2017 - Current
Motivated and led team members to work together to achieve targets.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Tracked weekly sales to develop senior leadership reports for business development planning.
Managed team operations, including hiring, coaching and mentoring team of 35 sales representatives.
Consistently complied with company policies and government regulations.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Kroger - Grocery Manager Mesa, AZ, 05/2015 - 03/2017
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Drove consistent grocery sales with effective merchandising and promotions implementation.
Introduced grocery store employee incentive program to boost team morale.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Analyzed the store's inventory and ordered merchandise and products when stock levels were low.
Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Delivered expert customer service to all store patrons and assisted with locating desired items.
Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Generated daily operational and sales reports for corrective action or continuous improvement.
Identified and solved complex strategy problems to drive organizational goals.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Assessed team proficiencies, identifying and targeting areas for improvement.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Hotel Keen - General Manager Palo Alto, CA, 05/2009 - 10/2013
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
Motivated and led team members to work together to achieve targets.
Designed sales and service strategies to improve revenue and retention.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.