General Manager Resume Example
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GENERAL MANAGER
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing production, minimizing downtime and inventory inaccuracies. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent customer service and communication skills. Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in customer service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Skills
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Experience
General Manager
Palo Alto , CAHotel Keen/Apr 2017 to Current
Palo Alto , CAHotel Keen/Apr 2017 to Current
- Motivated and led team members to work together to achieve targets.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Managed team operations, including hiring, coaching and mentoring team of 35 sales representatives.
- Consistently complied with company policies and government regulations.
- Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Grocery Manager
Mesa , AZKroger/May 2015 to Mar 2017
Mesa , AZKroger/May 2015 to Mar 2017
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Introduced grocery store employee incentive program to boost team morale.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Analyzed the store's inventory and ordered merchandise and products when stock levels were low.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to all store patrons and assisted with locating desired items.
- Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Identified and solved complex strategy problems to drive organizational goals.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
General Manager
Palo Alto , CAHotel Keen/May 2009 to Oct 2013
Palo Alto , CAHotel Keen/May 2009 to Oct 2013
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
- Motivated and led team members to work together to achieve targets.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
Education and Training
GEDBeaufort County Community CollegeMar 2006City, State
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School Attended
- Beaufort County Community College
Job Titles Held:
- General Manager
- Grocery Manager
Degrees
- GED
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