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General Manager Resume Example

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GENERAL MANAGER
Summary

Business-conscious General Manager bringing over 20 years of experience in the retail/ hair industry. Focused on being enthusiastic and professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Sales team development
  • Supervision and training
  • Performance improvements
  • Policy/program development
  • Communication skills
  • Cross-functional team management
  • Financial administration
  • Employee development
  • Budgeting and cost control strategies
  • Profit and loss accountability
  • Cost analysis and savings
  • Product costing
  • Safety protocol
  • Project management
  • Top talent recruiting, hiring and retention
  • Purchasing and planning
  • Customer experiences
  • Troubleshooting expertise
  • Staff training
  • Training and coaching
  • Schedule management
  • Skilled negotiator
  • Employee scheduling
  • Team training and development
  • Sales planning and implementation
  • Team building and motivation
  • Staff development
  • Customer retention
  • Compensation/benefits administration
  • Inventory management
  • Staff supervision
Experience
General Manager | 10/2016 to Current
Cutters Den - Centennial, CO
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements..
  • Managed all customer appointmentss, goals, training and development for new program rollout resulting in increase of profit margin by 34%.
  • Recruited, interviewed, hired, and trained all new team members.
  • Provided weekly/monthly continued education for all employees on customer services, current styles, and product lines carried in the store (s)
  • Helped create and launched business management software to better serve our Customers with "Online" scheduling and updated or changes to the business
  • Managed and created all employee schedules
  • Managed all customer appointments, goals, training and development for new program rollout resulting in increase of profit margin by 34%.
  • Responsible for all product inventory and store supplies
  • Responsible for Profit and loss statements ( P&L)
  • Responsible for all banking needs
  • Customer service
  • Barber
Tempary Department Lead | 03/2020 to 06/2020
King Soopers - Centennial, CO
  • The Same responsibilities I had when I worked there in 2013. I was asked to come back and help support the store when Covid-19 started.
  • I was hired as a temp lead while my current business was closed due to Covid-19.
Department Lead | 11/2013 to 03/2016
King Soopers - Centennial, CO
  • Utilized pre-determined corporate plans to merchandise new products.
  • Completed training, read current publications, and attended daily meetings to stay up to date on changes in policies
  • Supervised team of 32 employees in the " Pick up" department
  • Managed all orders to be shopped for customers.
  • Created and Maintained all team members schedules for the Pick up department
  • Improved production time by 62% during my employment
  • Interviewed, hired, trained all team member for my department
  • Coached and redirected employees when needed.
  • Helped Managed other departments when needed
  • Customer service
  • Guest Service trained
  • Front End trained
  • Administered standardized tests and evaluated results to assess performance of employees
Reginal Director | 04/2000 to 11/2013
Regis Corp. - Denver, CO
  • Trained and developed team members to grow decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Oversaw 5 States ( Colorado, Missouri, Illinois, Florida, Texas
  • Lead and Managed 396 employees
  • Responsible for all interviewing, on boarding, training, and termination of employment
  • #1 region for sales for 8 years in a row
  • Managed all profit and loss statements ( P&L)
  • Managed marketing for my stores.
  • Trained and developed team members to grow their business.
  • Attended and lead daily, weekly, monthly, and annual meetings and conference on education of our service, products, customer service, managing money and plenty more!
  • Managed team building meetings
  • Created programs
  • Over saw general day to day operations of 45 locations
  • Managed events and fundraisers
  • Determined performance goals for each store in my region and provided feedback on methods for reaching milestones.
  • Hired and oversaw work of store managers and barbers to produce high-quality haircuts, color, and customer service
  • Helped Develop and implemented NPS ( Net Promoter Score) and reporting tool across 5 states and 350+ employees
Education and Training
Arapahoe High School - Centennial, CO
High School Diploma
  • 3.67 GPA
  • Volunteered in " Special in Education department
  • Created and coached gender neutral basketball and Wiffle ball team for students with Special Needs
Englewood Beauty College - Englewood, CO
Barber
Barbering, 04/1999
Arapahoe Community College - Littleton, CO
Associate of Applied Science
Business Administration And Management, 05/2003
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Resume Overview

Companies Worked For:

  • Cutters Den
  • King Soopers
  • Regis Corp.

School Attended

  • Arapahoe High School
  • Englewood Beauty College
  • Arapahoe Community College

Job Titles Held:

  • General Manager
  • Tempary Department Lead
  • Department Lead
  • Reginal Director

Degrees

  • High School Diploma
    Barber
    Associate of Applied Science

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