Goal oriented and exceptionally organized individual with over 20 years of experience in an office environment as well as in the customer service field. Experienced multitasker who thrives in a busy environment who brings proficiency in record keeping and data entry. Highly efficient in handling the day to day operations of a business.
Skills
Critical decision-making skills
Respiratory care assessment
Ambulance transport
IV fluid replacement
Field patient assessments
Medication administration
Reporting and documentation
Scene assessments
Patient evaluations
CPR and First Aid
Vital sign assessment
Emergency management
Emergency response and assessment
Dispatch communication protocols
IV and medication administration
Defibrillation and resuscitation
Policy/program development
Performance improvements
Cross-functional team management
Supervision and training
Sales team development
Customer retention
Troubleshooting expertise
Skilled negotiator
Vendor relationships
Team oversight
Financial administration
Calm under pressure
Schedule management
Team training and development
Variance and risk analysis
Sales planning and implementation
Customer experiences
Customer relationship management
Staff training and development
Sales expertise
Purchasing and planning
Safety protocol
Salary structure/compensation analysis
Networking abilities
Safety assurance
Communication skills
Profit and loss accountability
Budgeting and cost control strategies
Sound judgment
Office equipment operations
Business operations understanding
Organization and efficiency
Multi-line telephone skills
Recordkeeping and bookkeeping
Document control
Service-oriented mindset
Correspondence management
Data entry
Multitasking and prioritization
Work ethic
Proficient in Quickbooks
Experience
General Manager, 09/2009 - 11/2015 Hotel Keen – Palo Alto, CA,
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Tracked monthly sales to generate reports for business development planning.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Performed opening procedures to ensure the store was opened and ready for customer transactions.
Counted daily deposits, prepared deposits and carried them to the bank.
Completed daily paperwork.
Ordered and stocked merchandise as needed to ensure availability for customers.
Checked in vendors and entered invoices for accurate records of inventory.
Maintained cash control by performing daily audits of all registers and the safe.
Monitored security cameras and maintained a security log and notified authorities of any indiscretions.
Hired and trained employees as needed and made employee schedules for peak and off peak hours to ensure adequate coverage.
Reviewed profit and loss forms and searched for ways to increase company profits.
Maintained a safe environment for customers and staff.
Provided excellent customer service and solved any customer related issues in a timely manner.
Performed closing procedures and ensured that the store was locked and secured at end of day.
General Manager, 01/1995 - 09/2009 Hotel Keen – Palo Alto, CA,
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Tracked monthly sales to generate reports for business development planning.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Performed opening procedures to ensure the store was opened and ready for customer transactions.
Counted daily deposits, prepared deposits and carried them to the bank.
Completed daily paperwork.
Ordered and stocked merchandise as needed to ensure availability for customers.
Checked in vendors and entered invoices for accurate records of inventory.
Maintained cash control by performing daily audits of all registers and the safe.
Monitored security cameras and maintained a security log and notified authorities of any indiscretions.
Hired and trained employees as needed and made employee schedules for peak and off peak hours to ensure adequate coverage.
Maintained a safe environment for customers and staff.
Provided excellent customer service and solved any customer related issues in a timely manner.
Performed closing procedures and ensured that the store was locked and secured at end of day.
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