- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
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- :
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Goal oriented and exceptionally organized individual with over 20 years of experience in an office environment as well as in the customer service field. Experienced multitasker who thrives in a busy environment who brings proficiency in record keeping and data entry. Highly efficient in handling the day to day operations of a business.
- Critical decision-making skills
- Respiratory care assessment
- Ambulance transport
- IV fluid replacement
- Field patient assessments
- Medication administration
- Reporting and documentation
- Scene assessments
- Patient evaluations
- CPR and First Aid
- Vital sign assessment
- Emergency management
- Emergency response and assessment
- Dispatch communication protocols
- IV and medication administration
- Defibrillation and resuscitation
- Policy/program development
- Performance improvements
- Cross-functional team management
- Supervision and training
- Sales team development
- Customer retention
- Troubleshooting expertise
- Skilled negotiator
- Vendor relationships
- Team oversight
- Financial administration
- Calm under pressure
- Schedule management
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- Team training and development
- Variance and risk analysis
- Sales planning and implementation
- Customer experiences
- Customer relationship management
- Staff training and development
- Sales expertise
- Purchasing and planning
- Safety protocol
- Salary structure/compensation analysis
- Networking abilities
- Safety assurance
- Communication skills
- Profit and loss accountability
- Budgeting and cost control strategies
- Sound judgment
- Office equipment operations
- Business operations understanding
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Document control
- Service-oriented mindset
- Correspondence management
- Data entry
- Multitasking and prioritization
- Work ethic
- Proficient in Quickbooks
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General Manager, 09/2009 - 11/2015
Hotel Keen – Palo Alto, CA,
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Tracked monthly sales to generate reports for business development planning.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Performed opening procedures to ensure the store was opened and ready for customer transactions.
- Counted daily deposits, prepared deposits and carried them to the bank.
- Completed daily paperwork.
- Ordered and stocked merchandise as needed to ensure availability for customers.
- Checked in vendors and entered invoices for accurate records of inventory.
- Maintained cash control by performing daily audits of all registers and the safe.
- Monitored security cameras and maintained a security log and notified authorities of any indiscretions.
- Hired and trained employees as needed and made employee schedules for peak and off peak hours to ensure adequate coverage.
- Reviewed profit and loss forms and searched for ways to increase company profits.
- Maintained a safe environment for customers and staff.
- Provided excellent customer service and solved any customer related issues in a timely manner.
- Performed closing procedures and ensured that the store was locked and secured at end of day.
General Manager, 01/1995 - 09/2009
Hotel Keen – Palo Alto, CA,
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Tracked monthly sales to generate reports for business development planning.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Performed opening procedures to ensure the store was opened and ready for customer transactions.
- Counted daily deposits, prepared deposits and carried them to the bank.
- Completed daily paperwork.
- Ordered and stocked merchandise as needed to ensure availability for customers.
- Checked in vendors and entered invoices for accurate records of inventory.
- Maintained cash control by performing daily audits of all registers and the safe.
- Monitored security cameras and maintained a security log and notified authorities of any indiscretions.
- Hired and trained employees as needed and made employee schedules for peak and off peak hours to ensure adequate coverage.
- Maintained a safe environment for customers and staff.
- Provided excellent customer service and solved any customer related issues in a timely manner.
- Performed closing procedures and ensured that the store was locked and secured at end of day.
EMT-Intermediate/Training Officer, 04/1993 - 02/1995
Country Meadows Retirement Communities – Mechanicsburg, PA,
- Evaluated patients' medical status and monitored vital signs during transit.
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Demonstrated dedication to providing quality care through continued training and education.
- Assessed emergency situations and prioritized medical care for patients.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Documented all calls in reports detailing type of incident and course of treatment.
- Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Trained newly hired EMTs by offering insight into job duties and assessing shift performance.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Receptionist, 10/2020 - Present
Wade Tire Service – City, STATE,
- Answered and directed incoming calls using multi-line telephone system.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Entered data in Quickbooks software to keep records of customer information and transactions.
- Managed more than 200 incoming calls per day.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Maintained professional tone at all times, including during peak rush hours.
- Greeted customers, answered general questions and insured their needs were taken care of in a timely manner.
: Business, Expected in
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Lenoir Community College - Kinston, NC
GPA:
: Data Entry, Expected in
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Lenoir Community College - Kinston, NC
GPA:
: Management, Expected in
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James Sprunt Community College - Kenansville, NC
GPA:
: Paramedic, Expected in
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Lenoir Community College - Kinston, NC,
GPA:
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