General Manager Resume Example Stein Mart Inc.

GENERAL MANAGER

Summary

Insightful Retail General Manager with 19+ years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing large teams. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.

Skills

Supervision and training
Performance improvements
Cross-functional team management
Policy/program development
Calm under pressure
Staff training and development
Data review
Planning
Staff training
Communication skills

Team training and development
Employee scheduling
Profit and loss accountability
Troubleshooting expertise
Customer relationship management
Sales planning and implementation
Budgeting and cost control strategies
Team building and motivation
Scheduling and Planning

Experience

General Manager | 08/2020 to 10/2020
Stein Mart Inc. - Birmingham, AL

Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Collaborated with corporate team to effectively manage annual budgets.
Tracked daily/weekly/quarterly/annual sales to generate reports for business development planning.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Facilitated monthly workshops to share best practices to optimize productivity.
Trained over 30 employees on business principles, best practices, protocol and system usage.
Enhanced operational performance by developing effective business strategies and procedures.
Trained, managed and motivated employees to promote professional skill development.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
Completed a complete liquidation of all assets in store by end date 10/30/20

Assistant Manager | 02/2016 to 08/2020
Stein Mart Inc. - Birmingham, AL

Planned and prepared workflow schedules, delegating tasks for 34 member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Oversaw team development according to industry service standards to further customer loyalty.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Assisted General Manager in evaluating employee performance and cultivating improvement initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Completed inventory audits to identify losses and project demand.
Enhanced sales by implementing merchandising and promotional improvements.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Supported sales management initiatives to optimize business development.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Area Manager | 05/2001 to 01/2016
Stein Mart Inc. - Birmingham, AL

Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Assessed customer needs and educated on product functionality and features.
Resolved customer concerns and answered questions to promote positive guest experiences.
Built and removed different displays and specific products based on customer requirements and promotional needs.
Budgeted hours and daily tasks to stay on track and within payroll demand.

Education and Training

Central Alabama Community College - Alexander City, AL

Some College (No Degree)

Computer Science And Programming

Resume Overview

Companies Worked For:

Stein Mart Inc.

School Attended

Central Alabama Community College

Job Titles Held:

General Manager
Assistant Manager
Area Manager

Degrees

Some College (No Degree)

General Manager Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes