|EXECUTIVE SUMMARY Accomplished QA professional with 20+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, and quality management systems. Expertise in overseeing technology improvement initiatives and aligning information services with business goals. Highly proficient communicator effective at managing relationships between strategic leadership, third-party vendors, and clients. Proficient in assessing job and skill needs, working collaboratively with employers and program participants, training, development and monitoring progress. Experienced in coaching and guiding individuals to fulfill their new employment roles and goals. . Professional Expertise in: *Quality Management *Policy Design & Administration *Training and Development *Operations Management *Performance Management *Coaching/Teaching and training methods|
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