general manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated First Assistant Manager committed to running efficient and highly successful restaurant operation. Brings proven expertise in team leadership, management and training. Focused on increasing productivity and quality with forward-thinking and adaptable mindset.

Enthusiastic Assistant Manager offers over 20 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.

Attentive General Manager and First Assistant Manager with over 20 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Multi-talented Manager with 20+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Forward-thinking General and Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with management to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations.

Focused Assistant Manager possesses years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Motivated managers brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of the restaurant industry practices and market conditions.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professionally as a manager with solid history of success in restaurant operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 20+ years of related experience and pursuing new professional challenges with room for advancement.

Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Hardworking and reliable.

Business-conscious General Manager with years of management experience in the restaurant industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Insightful General manager leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing the entire operation of my unit in the company. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.

  • Product and service knowledge
  • Sales monitoring
  • Staff training and developmen
  • Strategic Planning
  • Merchandising
  • Marketing tactics
  • Customer relations
  • Microsoft Office expertise
  • Time Management
  • Orientating and training
  • Training and Development
  • Closing and contract negotiations
  • Business development understanding
  • Customer rapport
  • Product branding
  • Staff development
03/2021 to Current General Manager Iron Mountain Incorporated | Lees Summit, MO,
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Controlled portion sizes and garnishing for optimal cost controls.
08/2008 to Current 1st Assistant Manager Department Of Defense | Little Rock, AR,
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
  • Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize group productivity.
03/1999 to 08/2008 Bartender Tumbleweed | City, STATE,
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
  • Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Education and Training
Expected in 08/1999 to to High School Diploma | New Albany Senior High School, New Albany, IN GPA:

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Resume Overview

School Attended

  • New Albany Senior High School

Job Titles Held:

  • General Manager
  • 1st Assistant Manager
  • Bartender


  • High School Diploma

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