general manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Business-driven General Manager with more than 10 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Leaf Logix, Bio Track, Portal 42 and Flow Hub POS systems as well as the Metrc state tracking system.
Accomplishments
Supervised team of 25+ staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Awarded Pharmaco Resources Most Outstanding Employee Award in 2019
Achieved multiple successful retail store transitions and resets due to updated state compliance changes or newly acquired company stores. This was achieved through leadership in training and guiding team members through standard operational procedures and City and State guidelines to successfully open and properly operate retail and medical Marijuana store fronts.
Selected as apart of the company traveling training team to visit newly acquired store fronts, access and document needed store changes and training opportunities for employees and implement these changes in procedure and monitor the results.
Skills
Sales Promotion
Assignment Delegation
Recruitment and Hiring
Department Oversight
Decision Making
Employee Motivation
Policy Development and Enforcement
Training Management
Team Leadership
Money Handling
Market and Competitor Research
Inventory Tracking and Management
Price Structuring
Work History
03/2021 to CurrentGeneral ManagerIron Mountain Incorporated | Kent, WA,
Drove business growth while leading operations, strategic vision and long-range planning.
Assessed reports to evaluate performance, developed targeted improvements and implement changes resulting in profit margin boosts up to %30.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Successfully created and implemented standard operating procedures company wide and traveled store to store training and implementing these procedures resulting in %10 to %20 boost in sales and %20 boost in new customer acquisitions.
Created New Hire orientation and trained all managers and hourly employees.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced corporate risk by managing shrink processes and controlling inventory levels lessening monthly to less than %1 within retail stores company wide respective stores.
Developed and maintained relationships with customers and suppliers through account development.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
10/2018 to 03/2021General ManagerIron Mountain Incorporated | Landover, MD,
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Developed and maintained relationships with customers and suppliers through account development.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Accomplished multiple tasks within established timeframes.
Evaluated report data to proactively adjust and enhance operations resulting in %40 boost in profit margin and $5 to $10 bump in avg. transaction total per customer within store front.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. These completed objectives resulted in and propelled continuous improvements and strategically capitalized on current market trends.
Delivered feedback to decision-makers regarding employee performance and training needs.
Cross-trained existing employees to maximize team agility and performance.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Prepared and recommended long-range plans for development of department personnel.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Applied customer feedback to develop process improvements and support long-term business needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized performance by monitoring daily activities and mentoring team members.
03/2012 to 10/2018ManagerSheridan Group Inc. Company | Norwich, VT,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Accomplished multiple tasks within established timeframes.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Prepared and recommended long-range plans for development of department personnel.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maximized performance by monitoring daily activities and mentoring team members.
Applied customer feedback to develop process improvements and support long-term business needs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Evaluated report data to proactively adjust and enhance operations.
Recorded inventory sales into organization's weekly income report.
Conducted monthly inventories of raw materials and components on work floor.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Established and updated work schedules to account for changing staff levels and expected workloads.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Propelled continuous improvements and strategically capitalized on current market trends.
07/2010 to 03/2012ServerBristol Farms | Palm Desert, CA,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Processed orders and sent to kitchen employees for preparation.
Checked guests' identification before serving alcoholic beverages.
Answered customers' questions, recommended items and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected orders and relayed them to bartenders quickly and accurately.
Education
Expected in 05/2007 to to High School Diploma | Covenant Highschool, Redford, MI, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.