general manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated and focused Management Specialist with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and leading teams to following through to achieve goals. Flexible, detail- oriented and adaptive team player with expertise in staff training and development, customer service and process improvements to maximize profitability. A dependable and diplomatic self-starter seeking to leverage background into a Project Manager role.

  • Quality Assurance and Control
  • Safety Management and Regulatory Compliance
  • Budgeting
  • Teamwork / Collaboration
  • Clear Communicator of Complex Ideas
  • Analytical thinker
  • Inventory management
  • Staff scheduling
  • Forklift operation
  • Time management
  • Quick learner
  • Microsoft Office Proficiency
  • Performance improvements
  • Cost reduction and containment
  • Systems implementation
  • Exceptional organization
Work History
General Manager, 11/2014 - Current
Iron Mountain Incorporated Santa Fe, NM,
  • Organized budgets, oversaw profits/losses and achieved margin targets consistently to stay on track with growth plans
  • Assessed financial statements and weekly/monthly reports to evaluate overall performance, develop targeted improvements and implement changes resulting in increased profit and year over year growth
  • Analyzed key aspects of business to evaluate factors driving results and implemented corrective action to reach improved results
  • Referred unresolved customer grievances to designated departments for further investigation
  • Responded to all customer inquiries thoroughly and professionally
  • Oversaw inventory by ordering precise quantities of stock, observing and recording variances and executing corrective actions to drive profitability
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Supervised and delegated tasks for up to 20 employees
  • Input orders correctly and ensured customer satisfaction was exemplary
  • Monitored preparation and serving techniques to ensure that proper procedures were followed
  • Handled safe and bank deposit procedures along with daily cash transactions with customers
Sales and Service Representative, 2015 - 08/2016
Teleperformance Stuart, FL,
  • Answered customer questions about product availability and shipment times
  • Wrote, negotiated and finalized sales contracts
  • Prepared merchandise for sales floor
  • Met existing customers to review current services and expand sales opportunities
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Created strategic brand building events to expand current product portfolio
  • Recorded accurate and efficient records in customer database
  • Prioritized tasks and projects to meet tight deadlines
  • Consulted with businesses to supply accurate product and service information
  • Built relationships with customers and community to promote long term business growth
  • Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries
  • Targeted both offline and online consumers by designing multi-pronged and comprehensive marketing strategy
  • Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs
  • Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition
  • Created product positioning and messaging to differentiate products in market and expand visibility
  • Filed daily bills, sales and other documents
  • Used Microsoft Office (i.e. Word, PowerPoint, Excel) for marketing, sales and record keeping
  • Established computer networks and handled any errors within network
  • Created website for expansion of products and services to larger customer base.
Manager, 01/2013 - 09/2014
Sheridan Group Inc. Company Windsor, VT,
  • Performed inventory monitoring and practiced FIFO procedures
  • Handled back of house paperwork and cash handling procedures for store's complete daily sales
  • Delegated tasks and ensured smooth operation of establishment
  • Ensured customer satisfaction through excellent service practices and quality control of product
  • Prepared and cooked food while multitasking to maintain exceptional operational cohesiveness within team
  • Set daily goals for coworkers to achieve to continue self-improvement growth
  • Trained new employees on correct methods of operations
  • Supervised up to 10 employees in day to day operations.
Bachelor of Arts: Political Science, Expected in 2015
Tarleton State University - Stephenville, TX,
Status -
  • Member of the Sigma Chi Fraternity
  • Member of the Student Government Association 2010-2011
  • Organized and directed the 2011 Sigma Chi Fight Night, an annual philanthropic fundraiser for Children's Miracle Network
  • Studied abroad in Scotland in 2014.

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Resume Overview

School Attended

  • Tarleton State University

Job Titles Held:

  • General Manager
  • Sales and Service Representative
  • Manager


  • Bachelor of Arts

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