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general manager resume example with 19+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused General Manager offering 5 years of progressive in house leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success. Dedicated to understanding and fulfilling every expectation to increase our company's net profit. Formerly holding every retail position the company offers in store, I aspire to lead more than one team to the top, and continue to grow our leaders and provide the support they need to reach and maintain full potential!

Skills
  • Performance improvements
  • Cross-functional team management
  • Sales team development
  • Recruiting and hiring
  • Team oversight
  • Customer relationship management
  • Employee scheduling
  • Customer experiences
  • Economic analysis
  • Calm under pressure
  • Client relations
  • Safety protocol
  • Budgeting and cost control strategies
  • Communication skills
  • Project management
  • Employee development
  • Variance and risk analysis
  • Sales expertise
  • Sound judgment
  • Team building and motivation
  • Profit and loss accountability
  • Safety assurance
  • .Commitment to my company and team
  • Dedicated to the success of my company and team
Experience
07/2016 to Current General Manager Istate Truck Center | Sioux City, IA,
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained over 30 employees on business principles, best practices, protocol and system usage.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Hired, coached and mentored team of 15 sales representatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained, managed and motivated employees to promote professional skill development.
08/2006 to 07/2016 Loss Prevention Specialist Gpm Investments | Elizabethtown, NC,
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
12/2001 to 08/2006 Pharmacy Technician Presbyterian Healthcare Services | Carrizozo, NM,
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Prepared and submitted claims to insurance companies for payment.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Education and Training
Expected in 06/2000 to to High School Diploma | Alexander Central High School, Taylorsville, NC GPA:
  • Completed professional development in Animal Science
  • 3.6 GPA
Expected in 05/2004 to to Master of Science | Animal Science Lees-McRae College, Banner Elk, NC GPA:
  • Minor in marketing
  • Minor in wilderness medicine

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Resume Overview

School Attended

  • Alexander Central High School
  • Lees-McRae College

Job Titles Held:

  • General Manager
  • Loss Prevention Specialist
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Master of Science

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