general manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
  • Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
  • Customer-oriented General Manager 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
  • Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
  • Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 10+ year history of success in the banking Industry.
  • Recruitment
  • Staff Training
  • Strategic Planning
  • Business Development
  • Expense Control
  • Budgeting and Cost Control Strategies
  • Communication Skills
  • Analytical Skills
  • Training and Coaching
  • Staff Management
  • Profit and Loss
  • Team Oversight
  • Team Leadership
  • Leader
  • Customer Retention
  • Leadership
  • Revenue and Market Expansion
  • Risk Mitigation
  • Excellent Time Management Skills
  • Financial Analysis and Planning
  • Proficient in MS Office
  • Relationship Management
  • Upselling and Cross-Selling
  • Client Relationship Management
  • Key Performance Indicators
  • Marketing
  • Banking Products and Services
  • Client Acquisition
  • Customer Relationships
  • Friendly
  • Banking
  • Performance Reviews
  • Documentation
General Manager, 03/2020 - Current
Q Hotels Management Lake Charles, LA,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Branch Manager, 05/2015 - 03/2020
Shore Bancshares Easton, MD,
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Supported outside sales force in servicing and obtaining new business.
  • Grew business banking relationships through proactive outreach.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
INTERNAL AUDITOR, 03/2005 - 07/2015
American Axle & Manufacturing Bolingbrook, IL,
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Wrote reports, authored papers and organized supporting documentation.
  • Supported efficient accounting operations with high-quality administrative support.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Collaborated with external partners to complete audits.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Researched and implemented best practices to improve audit results.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Designed internal control policies to improve audit scores.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Mitigated annual audit risks and developed final certification reports for small businesses.
  • Developed and implemented inspection procedures, policies, best practices and competency requirements.
  • Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
Education and Training
Bachelor of Arts: Management, Expected in 07/2009
100 Montgomery St. 10th Floor Ababa University - 100 Montgomery St. 10th Floor Ababa,
Status -
Diploma: Banking And Finanace, Expected in 07/2000
100 Montgomery St. 10th Floor Ababa Commercial College - 100 Montgomery St. 10th Floor Abeba,
Status -
English :
Full Professional:
Negotiated :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • 100 Montgomery St. 10th Floor Ababa University
  • 100 Montgomery St. 10th Floor Ababa Commercial College

Job Titles Held:

  • General Manager
  • Branch Manager


  • Bachelor of Arts
  • Diploma

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