general manager resume example with 13+ years of experience
Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award winning restaurants around the country. Driven to raise the bar for fine dining and all aspects of guest relations.
ā¢ Budgeting and cost control
ā¢ Reservations and booking system experience
ā¢ Guest services
ā¢ Luxury guest services
ā¢ Special events planning
ā¢ Staff training
ā¢ Inventory management systems
ā¢ Catering
ā¢ Staff scheduling
ā¢ Multi cuisine familiarity
ā¢ Skillful menu development
ā¢ Extensive food/beverage knowledge
ā¢ Honest, trustworthy and punctual
ā¢ Excellent multi-tasker
ā¢ Energetic, friendly and enthusiastic
ā¢ Service-oriented
ā¢ Budgeting and cost control
ā¢ Bookkeeping
ā¢ Courteous and helpful
ā¢ General housekeeping
ā¢ Point of Sale (POS) system operation
ā¢ Passion for customer satisfaction
ā¢ Trained in performance and wage reviews
ā¢ Marketing and advertising
ā¢ Business operations expertise
ā¢ Flexible schedule
ā¢ Assumes 100% responsibility for quality of
products
ā¢ Willing to work nights and weekends
ā¢ Opening and closing procedures
Sioux Falls, SD, 02/2008 - 12/2017
- Ensure phenomenal customer satisfaction in a high class, upscale setting.
- Developed an exemplary staff, which led to an increase in sales and awareness of the restaurant.
- Organized any and all catering events and implemented a higher standard of catering and delivery services.
- Assisted in the creation and development of a new franchise in Texas.
- Relocated to Dallas , Tx as Mughlai restaurant Manager.
- Manage all aspects of food & customer service operations in house .
Blaine, MN, 01/2018 - 06/2019
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Improved efficiency, sequence of service, order expediting and table-turn times in dining to achieve a
19% gain in daily covers served with zero additional labor or overhead costs. - Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff.
- Recognition and accountability programs.
- Partnered with bartenders to create and introduce signature cocktails and gourmet appetizer menu that doubled bar revenues within 2 months.
- Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor
storage and inefficient waste management.
Berkeley Lake, GA, 02/2010 - Current
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Reviewed and interpreted vendor contracts to effectively enforce all requirements.
- Ensured timely production of annual rent, operating expense and real estate tax adjustments.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
City, STATE, 06/2019 - Current
- Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
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Resume Overview
School Attended
- Allahabad University
- Allahabad University
Job Titles Held:
- General Manager
- General Manager
- Appartment Manager
- Manager
Degrees
- MBA
- BBA
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