Business-driven General Manager with more than fourteen years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Tech-savvy with proficiency in Microsoft applications, Maximo and Voyager. Forward-thinking General Manager with extensive knowledge of property management. Known for success in commercial real-estate industries and leading employees to complete management tasks. Dedicated to efficient conflict resolution and excellent customer services.
Accomplishments
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Business Development: - Worked effectively with the asset management team increasing occupancy rate from low 70% to 97% within the Pax's portfolio. Established COPT to be landlord or choice in Southern Maryland.
Supervised team of fourteen staff members along with operating partners that included General Contractor and Maintenance Contractors.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Skills
Coaching And Mentoring
Relationship Building
Budget Development
Employee Scheduling
Business Development
Effective Leader
Work History
03/2008 to Current
General ManagerIstate Truck Center – Davenport, IA,
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Received superior customer service satisfaction scores for [Number] consecutive quarters.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed effective business plans to align strategic decisions with long-term objectives.
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
03/2006 to Current
Senior Property ManagerColliers | Wisconsin – Elgin, IL,
Assessed market data to ascertain prospective development sites.
Investigated and resolved any tenant complaints.
Attracted tenants by advertising vacancies and personally showed units to potential renters.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Prepared specifications, solicited bids and approved subcontracts for building services.
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Kept meticulous records of all correspondence between management and tenants.
Developed, reviewed and submitted property operating and capital budgets.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Decreased operating costs by [Number]% by implementing cost control procedures.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Responded to all Common Area Maintenance (CAM) inquiries.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained current contract files as prescribed by company contract policies and procedures.
Delivered emergency 24-hour on-call service for tenants on building issues.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Communicated with landlord regarding building and tenant issues.
04/2000 to Current
Property ManagerCerner – Virtual Oklahoma, OK,
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Responded to all Common Area Maintenance (CAM) inquiries.
Introduced prospective tenants to types of units available and performed tours of premises.
Delivered emergency 24-hour on-call service for tenants on building issues.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Established strong, professional relationships with [Job title]s and residents by promoting team collaboration and delivering exemplary service.
Maintained current contract files as prescribed by company contract policies and procedures.
Prepared specifications, solicited bids and approved subcontracts for building services.
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Developed, reviewed and submitted property operating and capital budgets.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Communicated with landlord regarding building and tenant issues.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Education
Expected in 06/2000 to to
Bachelor of Science: Informational Management System University Maryland University College (UMUC) - College Park, MD, GPA:
Expected in 06/1985 to to
Associate of Science: Engineering (Pre-Engineering) Prince Georges Community College - Largo, MD, GPA:
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