general manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Veteran Child and Youth Program Assistant that brings over 15 years of related experience. Focused on enhancing academic, physical and emotional development of young children. Successful at promoting discipline, focus, good behavior and appropriate social skills.

  • Cross-Functional Team Management
  • Performance Improvements
  • Sales Team Development
  • Policy/Program Development
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Childcare Support
  • Program Evaluation and Improvements
  • Employee Training
  • Educational Programs
  • Positive Reinforcement Methods
  • Behavioral Intervention
General Manager, 05/2020 to 06/2022
FerrellgasChester, VA,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Developed service and sales strategies to improve retention and revenue.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Created schedules and monitored payroll to remain within budget.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised employees through planning, assignments and direction.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delegated work to staff, setting priorities and goals.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Trained employees on duties, policies and procedures.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Administered employee discipline through verbal and written warnings.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Lead Child Program Assistant, 05/2016 to 06/2020
Department Of DefenseNiagara Falls, NY,
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Cared for children in institutional settings.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Instructed children in eating, resting and restroom habits.
  • Observed and monitored children's play activities.
  • Maintained organized and clean classroom and play areas.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Maintained safe play environment.
  • Provided nurturing and appropriate environment for children ranging in age from 12 to 18.
  • Provided nurturing and appropriate environment for children ranging in age from 6 weeks to 18.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Sanitized toys and play equipment.
Child and Youth Program Assistant, 07/2006 to 04/2016
Child And Youth ServicesCity, STATE,
  • Oversaw intake services for youth joining [Type] program, completed paperwork and determined placements.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Maintained accurate records and documented client data in company databases.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Performed assessments to determine individual limitations and strengths.
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Used active listening to collaborate and communicate with children, fellow personnel and parents.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Coordinated facilities preparation, break-down and cleaning for each event and activity.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Prepared patients for self-management and decision-making responsibilities.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Helped individuals address disabilities and put together career plans.
  • Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
  • Trained and managed volunteer staff to accomplish program objectives.
  • Collaborated with social workers to support patients.
  • Guided clients through transition to independent living within community.
Education and Training
: Early Childhood Education, Expected in to Ashford University - San Diego, CA
: transcript attached, Expected in to Visual Lab School - ,

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Resume Overview

School Attended

  • Ashford University
  • Visual Lab School

Job Titles Held:

  • General Manager
  • Lead Child Program Assistant
  • Child and Youth Program Assistant


  • Some College (No Degree)

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