general manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Problem solver
Extremely organized
Goal driven
Tech-savvy, time management.
Originality and Creativity
Business Leadership
Administrative Management
Mathematical Calculation and Reasoning
Finance and Accounting Oversight
Management Training
Department Oversight
Hiring and Onboarding
Records Organization and Management
Sales Tracking
Sales Promotion
Work History
General Manager, 06/2021 - Current California Pizza Kitchen – Huntington Station, NY,
Manage and oversee operations, maintenance, administration
Work directly under the Director of Operations for all training material
Handling Payroll and ensure all hours are tracked for all employees
Costing out all food and drinks
Responsible for ordering all product/retail needs and equipment for the store
Maintained safety standards
Maintain records, documents, and present written progress reports
Manage & calculate cash register
Holding weekly meetings with all staff members
Continuous training and development for all staff
Hiring new staff, Inputting all their info into the payroll system
Developed specialty drinks and worked closely with Broad Street Oyster Co to create a full menu for their coffee branch
Barista
Developed and maintained relationships with customers and suppliers through account development.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Designed modern employee recognition program which boosted productivity and improved morale.
Veterinary Receptionist/Kennel Attendant, 09/2021 - 03/2022 Hyatt Hotels Corp. – Tucson, AZ, Westlake Village, CA
Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Maintained office and waiting room, keeping common areas clean and tidy.
Answered owner animal health questions and advised on best care practices.
Triaged incoming patients to determine treatment needs and urgency of care.
Entered data from pet records and office visits into computer system.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Managed multi-line phone system and pleasantly greeted patients.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Kept animals clean and free of contaminants to promote optimal health.
Provided top-notch customer service to every customer and exceptional care to animals.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Coordinated with vets on healthcare needs of each animal
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Server, 03/2021 - 06/2021 Marmalade Café – City, STATE,
Provide excellent customer services
Greet customers and present menus
Make suggestions based on their preferences
Take and serve food/drinks orders
Up-sell when appropriate
Arrange table settings
Keep tables clean and tidy at all times
Deliver checks and collect payments
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Store Manager*, Lead Nutrition Consultant, 08/2020 - 03/2021 Just Food For Dogs – City, STATE,
Sales
Achieving store goals
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates on product knowledge by using wide variety of training tools.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Completed point of sale opening and closing procedures.
Education
No Degree: EMT, PARAMEDIC , Expected in 2019 - UCLA - , GPA: Status -
High school diploma: , Expected in 06/2018 - New West Charter - , GPA: Status -
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