LiveCareer-Resume

general manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Organized General Manager with 4.5 years of management experience experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.

Skills
  • Sales team development
  • Trend forecasting
  • Performance improvements
  • Supervision and training
  • Staff training and development
  • Goal setting
  • Schedule management
  • Employee development
  • Leadership and team building
  • Recruiting and Hiring
  • Profit and loss accountability
  • Communication skills
  • Employee scheduling
  • Customer experiences
  • Training and coaching
  • Inventory control
  • Purchasing and planning
  • Calm under pressure
  • New employee training
  • Team direction
Education and Training
Hopewell High School Hopewell, PA, Expected in 06/2009 High School Diploma : - GPA :
Experience
J.D. Byrider - General Manager
Maumee, OH, 03/2017 - Current
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Hilton Worldwide - Assistant Training Manager
Bozeman, MT, 10/2015 - 03/2017
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
  • Evaluated employee performance and developed improvement plans.
  • Completed inventory audits to identify losses and project future demands.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Landry's - Waitress
Nashville, TN, 11/2011 - 10/2015
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Increased sales of key menu items through effective upselling.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
Sears Brands LLC - Retail Associate
City, STATE, 09/2007 - 12/2012
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Managed cash register operations using POS system including processing sales and returns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted customers and provided excellent customer service.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Accomplishments

Ecosure Audits: All passed with gold standard (96% or higher) for company brand

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Resume Overview

School Attended

  • Hopewell High School

Job Titles Held:

  • General Manager
  • Assistant Training Manager
  • Waitress
  • Retail Associate

Degrees

  • High School Diploma

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