general manager resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a customer-oriented General Manager with 2 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Easy to train. Able to handle multiple tasks. Very dependable, energetic and hardworking.

  • SOP
  • CGMP
  • Teamwork
  • Individual work
  • Time management
  • Very motivated
  • Automotive
  • Computer
  • Assembly line
  • Manufacturing
  • Pharmaceutical
  • Sales Team Development
  • Supervision and Training
  • Cross-Functional Team Management
  • Performance Improvements
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Supplier Monitoring
  • Staff Development
  • Quality Assurance
  • Management Team Building
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Sales Promotion
  • Sales Tracking
  • Business Leadership
  • Training Management
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Staff Scheduling
  • Budget Control
  • Team Leadership
Education and Training
Bedford North Lawrence High School , Expected in 11/2011 GED : - GPA :
Cb Richard Ellis - General Manager
Waltham, MA, 12/2018 - 08/2022
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Supervised employees through planning, assignments and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Created schedules and monitored payroll to remain within budget.
  • Developed service and sales strategies to improve retention and revenue.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained and empowered employees to achieve key performance indicators.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Tech Air - Secondary Manufacturing and Packaging
Fort Smith, AR, 09/2018 - 12/2018
  • Catalent Biologics
  • Standing all day (usually 9 hour days) working at a fast pace with all day repetitive movement
  • Following SOP’s and using CGMP
  • Inspection of product to insure the is no dry product inside the vials or syringes
  • Inspection of vails and syringes to insure there is no damage to them
  • Making sure that each one is good and in proper condition for use of the medication inside and there is nothing wrong that is going to change the product
  • All inspection done visually
  • Weighing vials and syringes to insure that they are at the exact weight
  • Making sure that any spills or broken vials or syringes are properly cleaned the correct way
  • Making cartons to later fill with syringes and vials
  • Filling the cartons with the syringes and vials
  • Inspection of the filled cartons to insure there is no damage
  • Also packaging the filled cartons into the packaging boxes to send to shipping
  • Operating a pallet wrapper to wrap each pallet making sure none of the shippment is loose and subject to damage
  • Making sure that the proper stickers are on the shippment and it matches the order
  • Transporting the ready to be shipped inside the building to be shipped with operation of floor jacks.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Loaded completed orders on pallets according to delivery numbers.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Protected company inventory by maintaining and organizing storage areas.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Recommended improvement measures to production process to meet quality control standards.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Received and inspected raw materials.
  • Maintained lab cleanliness and safety standards.
City, STATE, 07/2017 - 09/2018
  • Manufacturing company
  • Standing all day (usually 10 hour days sometimes more) working at a very fast pace and continuous repetivie movement and very noisy environment, building car doors
  • While following SOP’s and using CGMP applying seals, windows, window motors, door locks, and wiring harnesses
  • Using hand power tools to screw in hardware
  • Placing on door panels
  • Making sure that every item placed on the door matches the SOP
  • Visual inspection of paint and peviously placed parts to insure that everything ends up perfect when a finished product rolls off the line
  • Always making sure to wear PPE or lessen possible chance of injury
  • Continously bending, kneeling and many awkard positions
  • Having to follow very strick rules on how everything is done, there is only one way allowed to do each step.
  • Examined spreadsheets to understand project scope and materials and tools required for completion.
  • Escalated functional and process failures to management and team leaders.
  • Cleared line area of debris to present clean work area for next shift.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Recognized defective material and reported issues to management.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Completed accurate assembly work by positioning and aligning components.
  • Read and interpreted schematics, blueprints and assembly instructions to produce components.
City, STATE, 09/2012 - 06/2017
  • Call center representative for health and life insurance
  • Assisting members in finding the best plan to meet their needs
  • Sometimes handling very difficult and very irritated callers
  • Making calls to the doctors and scheduling appointments
  • Assisting with prior authorizations and making sure procedures are covered
  • Setting up rides to and from the doctors
  • Changing their doctors or locating a doctor or hospital in their area
  • Correcting billing issues and making refunds
  • Some IT support for clients out in the field
  • Assisting them in getting their systmes up and running and/or helping them fix any bugs along the way
  • Sometimes working up to 14 hours a day.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

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Resume Overview

School Attended

  • Bedford North Lawrence High School

Job Titles Held:

  • General Manager
  • Secondary Manufacturing and Packaging


  • GED

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