general manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Verbal and Written Communication
  • Business Operations Organization
  • Employee Engagement
  • Human Resources
  • Management Team Building
  • Hiring and Onboarding
  • Business Leadership
  • Process Improvements
  • Salesforce
  • Xactimate
  • Microsoft Suite; Word, Excel and PowerPoint
03/2022 to Current
Office Administrator Aimbridge Hospitality Saint Louis Park, MN,
  • Collaborated staff to maximize buy-in for customer service and functional initiatives.
  • Processed financial documents, contracts, expense reports and invoices.
  • Implemented training program to provide education on office tasks and processes.
  • Established goals for employees to promote achievement and surpass business targets.
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
04/2019 to 11/2021
General Manager Robert Bosch Tool Corporation Richmond, VA,
  • Responsible for all aspects of company operations; Human Resources, Sales, Marketing, Accounts Receivables, Deposits, Payroll, Onboarding, Offboarding, Scheduling, Invoicing.
  • Developed Employee Handbook, and Process & Procedural Manuals.
  • Implemented quarterly meetings with employees to discuss goals and develop skills.
  • Increased billed revenue by 40% with increased knowledge of billing techniques.
  • Successfully implemented new policies and procedures to improve customer satisfaction and team efficiency while lowering operational costs.
  • Implemented new accounts payable process to collect payments within 30 days.
  • Developed process for collection of $100,000 in prior past due invoices.
  • Implemented a vendor referral program which became 30% of sourced leads.
  • Fostered a high energy, work/life balance culture. High employee satisfaction while we super exceeded customer expectations.
  • Implemented Google review initiative which developed into a third of our business leads and a 5 star rating.
04/2017 to 04/2019
Sales Manager Centric Consulting Columbus, OH,
  • Tracked monthly sales to generate reports for business development planning.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Increased employee morale through benevolent leadership.
  • Streamlined commission paid process to facilitate more timely and accurate payments.
  • Managed schedules, financing coordination, assisted in closing sales, budgeted and tracked advertising expenses.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Dispatching service calls and processing customer payments.
06/2011 to 04/2017
Leasing Consultant/Assistant Manager Hagerty Insurance City, STATE,
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses for multiple sites.
  • Created new social media links to improve traffic to company website.
  • Increased overall email/web traffic by 35% through website management and advertising.
  • Continually exceeded occupancy, new tenant sales and compliance goals with 100% occupancy my entire time at LPV.
  • Increased occupancy by 25% at sister site during first month of implementation.
  • Developed new wait list process bringing in additional revenue of $9000 in first year.
  • Process rent payments, renewal retention, new lease signings, new applicant processing, and security deposit assessment.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
07/1995 to 10/2009
Senior Manager Company Name City, State,
  • I started at Hagerty in the data entry department where my job performance and zeal led to increased responsibility and numerous promotions during my career there, first to management and then to different senior management positions.
  • I worked in many different areas of the business and created specialized teams in production, underwriting, and operations.
  • Consistently exceed underwriting and sales goals while not jeopardizing compliance goals as Underwriting Senior Manager.
  • Decreased new business loss ratio by 4%.
  • Led strategic executive-initiative projects meeting and exceeding all goals. On time, under budget and precise and timely communication to all stake holders throughout planning to implementation.
  • Initiated, developed, and delivered oral and written presentations, led seminars, training workshops and vendor education programs.
  • Traveled throughout the country to train agents and to market Hagerty Insurance products.
  • Excellent history of profitable process and procedure improvements throughout the company.
  • Reviewed and approved product-related communications to ensure product correctness and messaging accuracy.
Education and Training
Expected in 01/1989 to to
Deer Valley High School - Glendale, AZ
  • IICRC Water Restorer Technician
  • Lean Office Certification, University of Michigan Ross Business School
  • Associate in Personal Insurance

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Resume Overview

School Attended

  • Deer Valley High School

Job Titles Held:

  • Office Administrator
  • General Manager
  • Sales Manager
  • Leasing Consultant/Assistant Manager
  • Senior Manager


  • Diploma

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