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general manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Quality-driven Operation Manager focused on keeping business agile and efficient in changing market conditions. Offering five years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Service-oriented general manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • Customer Service Management
  • Policies and Procedures Implementation
  • Inventory Management
  • Maintaining Compliance
  • Staff Training
  • Mathematical Calculation and Reasoning
  • Sales Tracking
  • Budget Development and Management
  • Staff Management
  • Employee Motivation
  • Budget Control
  • Multi-Unit Operations Management
  • Financial and Cash Flow Analyses
Experience
General Manager, 07/2020 to Current
Masterbrand Cabinets Inc.Deerfield, IL,
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Met with each associate to establish realistic monthly sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager, 02/2018 to 06/2020
Taco BellRolla, MO,
  • Built strong operational teams to meet process and production demands.
  • Enforced federal, state, local and company rules for safety and operations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Tracked and replenished inventory to maintain par levels.
  • Monitored resource use to achieve set goals within budget constraints.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Managed scheduling, training and inventory control.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Cashier/Catering Assistant, 01/2017 to 08/2017
La Costa Glen CarlsbadCarlsbad, CA,
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • In charge of organizing catering events.
Server, 02/2015 to 10/2017
MayfieldCity, STATE,
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education and Training
Master of Accountancy: Accounting, Expected in to Foothill College - Los Altos, CA
GPA:
: Business Administration And Management, Expected in to College of San Mateo - San Mateo, CA
GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
  • Cut inventory by more than half and improved on-time delivery to 27% by 18%.
  • Cut company operating budget by $65,723.79 through $56,585.30.
  • Negotiated with vendors, saving company $26,100 annually.

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Resume Overview

School Attended

  • Foothill College
  • College of San Mateo

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Cashier/Catering Assistant
  • Server

Degrees

  • Master of Accountancy

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