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general manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Business-minded, reliable, productive and responsible Restaurant Manager skilled at operating in fast- paced environments with demanding objectives for sales, service and quality. Analytical problem- solver successful at managing and building teams. Resourceful and hard working with excellent attention to detail and strong leadership skills. Driven to go above and beyond to satisfy guests, assist with improvement of operations and support team members.
Skills
  • Menu planning
  • Scheduling software
  • Labor Cost Analysis
  • Aloha POS
  • Events Management
  • Restaurant Management
  • Certifications and Licenses
  • ServSafe
  • Driver's License
  • Assessments
  • Management & Leadership Skills: Impact & Influence — Highly Proficient
  • January 2020
  • Adapting leadership style to accomplish goals using rational or emotional appeal.
  • Full results: Highly Proficient
  • Supervisory Skills: Directing Others — Highly Proficient
  • November 2019
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Restaurant Manager — Highly Proficient
  • Managing restaurant staff and meeting customer expectations.
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Additional Information
  • Skills
  • Restaurant Management and Operations
  • 24 years of service industry experience
  • Ordering and Inventory management
  • Proficient in Toast and Aloha
  • Guest relations management
  • Versed in Tripleseat and Yelp reservations
  • Microsoft Office Suite
  • Hotschedules, When2work and schedulefly scheduling software
  • Accurate money handling
Work History
General Manager, 05/2019 - 03/2020
Alcatraz Cruises San Juan, PR,
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining team of 45 employees
  • Created training manuals for all front of house positions
  • Motivated staff through acknowledgement, building meaningful relationships and rewarding top performers
  • Decreased employee turnover rate by 6%
  • Monitored all activities of restaurant to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls are enforced
  • Supervised and assisted Bar operations in reducing liquor costs by 2%
  • Worked closely with the chef to reduce food costs by 5% and labor costs by 4% which optimized profits
  • Resolved guest's complaints and team member difficulties
  • Controlled purchases and inventory by setting up ordering and receiving systems
  • Reviewed and evaluated usage reports; analyzed variances then took corrective actions
  • Assisted events manager with creating events menu, generating leads, negotiating function space and food & beverage prices, and creating packages for different occasions
  • Coordinated optimal relations with neighborhood hotel concierges to expand on marketing channels
  • Sought out and implemented methods to improve service and team performance which increased yelp ratings by half star
  • Stayed present and engaged with all social media outlets as main source of advertising
Assistant General Manager, 04/2017 - 02/2019
Dash In Clarksburg, MD,
  • Assisted general manager in operating a 4 million dollar grossing restaurant
  • Increased profits by4%
  • Recruited, hired, trained, scheduled, supervised and motivated staff of 60 employees
  • Created excel spreadsheet for Inventory recording, ordering pars, and office related record keeping
  • Kept offices, storage areas, liquor room and walk-ins clean and organized
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels
  • Completed inventory purchases and managed restocking
  • Organized computer database and physical filing systems
Restaurant Manager, 03/2012 - 11/2016
The League Kitchen & Tavern Bee Cave, TX,
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer and wines
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Assisted in preparing and decorating multiple dining rooms for special functions
Education
Bachelor of Science: Marketing, Expected in 2004
-
Northeastern University - Boston, MA
GPA:
Status -
Certifications
Inventory (10+ years) Ordering (10+ years) Scheduling (10+ years) Operations (10+ years) Microsoft office,
Willing to relocate to
Additional Information
  • Willing to relocate to:, Fort Lauderdale, FL - West Palm Beach, FL - Miami, FL Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Northeastern University

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Restaurant Manager

Degrees

  • Bachelor of Science

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