general manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Sales Team Development
Cross-Functional Team Management
Supervision and Training
Policy/Program Development
Performance Improvements
Process Improvements
Operations Oversight
Experience
12/2015 to CurrentGeneral ManagerAlcatraz Cruises | Hingham, MA,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Led employee evaluations with constructive feedback to boost performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
01/2006 to CurrentCulinary ManagerHof's Hut Restaurant And Bakery | Los Alamitos, CA,
Managed foodservice side of [Industry] including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new employees to perform duties.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Resolved problems or concerns to satisfaction of involved parties.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
05/1998 to CurrentCulinary ManagerHof's Hut Restaurant And Bakery | Los Angeles, CA,
Managed foodservice side of [Industry] including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new employees to perform duties.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
02/1994 to CurrentPrep Line CookBaumhowers Victory Grill | Mobile, AL,
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
Measured and weighed food items to comply with portion requirements.
Helped train and develop new talent.
Prepped vegetables and ingredients by washing, chopping and dicing.
Monitored freshness of food products to help reduce spoilage.
Grilled and deep fried various foods from meats to potatoes.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
Completed special orders according to customer dietary needs.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Education and Training
Expected in to to | Wood TechNWTC LaCrosse, La Crosse, WI, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Led team to achieve [Result], earning recognition from upper management and financial reward.
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Exceeded sales goals by average of [Number]% in [Year].
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