general manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Focused and dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Finance and Accounting Oversight
  • Customer Service Management
  • Employee Motivation
  • Policy Development and Enforcement
  • Program Optimization
  • Verbal and Written Communication
  • Supplier Monitoring
  • Staff Scheduling
  • Assignment Delegation
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Goal Setting
  • Business Leadership
  • Decision Making
  • Team Leadership
  • Training Management
  • Recruitment and Hiring
  • Money Handling
  • Product Transportation
  • Customer Relations
  • Calendar Management
  • Deadline Management
  • Payroll Administration and Timekeeping
  • Materials Planning and Logistics
  • Word Processing
  • POS Terminal Operations
  • Multitasking and Prioritization
  • Data Analysis
  • Layout Planning
  • Inventory Tracking and Management
Work History
General Manager, 08/2019 to Current
Jena Choctaw Pines CasinoDry Prong, LA,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Boosted team performance with enhanced employee evaluation processes.
  • Established operational objectives and work plans and delegated assignments to staff.
  • Oversaw day-to-day operations.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Maintained constructive client and vendor relationships.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Interviewed candidates and conducted background checks and verification.
  • Analyzed issues and employed improvement processes.
  • Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
  • Oversaw and managed hiring process and assisted human resources.
  • Completed human resource operational requirements by scheduling and assigning employees.
Taxi Cab Driver, 03/2016 to 08/2019
Culvers RestaurantMonroe, OH,
  • Calculated rides costs, received money and returned change.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Stored passenger luggage and personal items with care for safety and security.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation and service.
  • Checked in with dispatch to determine schedule and planned pickups.
  • Arrived on time to customer appointments.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Provided mobility to assistance to disabled passengers.
  • Managed teams of drivers, shift schedules, and reservation calendars.
  • Transported high-value clients with professionalism and discretion.
  • Maintained vehicle cleanliness to maximize passenger satisfaction.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
  • Maintained excellent attendance record, consistently arriving to work on time.
Greenhouse Manager, 02/2014 to 08/2016
Witherleys Greenhouse And Garden CenterCity, STATE,
  • Completed opening and closing procedures, including setting up cash drawers and preparing deposits, to maintain efficient operations.
  • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
  • Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
  • Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.
  • Maintained optimal health of each plant by monitoring water pH, using organic methods and applying relevant chemicals based on specifications for specific plants or customers.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Crew Team Member, 02/2013 to 03/2016
Dunkin' DonutsCity, STATE,
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked well with teammates and accepted coaching from management team.
  • Supported great dining and meal experiences for guests.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
GED: , Expected in 06/2004 to Gray New Gloucester High School - Gray, ME,

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Resume Overview

School Attended

  • Gray New Gloucester High School

Job Titles Held:

  • General Manager
  • Taxi Cab Driver
  • Greenhouse Manager
  • Crew Team Member


  • GED

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