general manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Accomplished and creative Executive-level Business Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

  • Financial Management
  • Operations management
  • Timeline management
  • Strategic Planning
  • Problem resolution
  • Processes and procedures
  • Reporting capabilities
  • Analysis & Evaluation
  • Business planning
  • Consistently meet goals
Work History
01/2019 to Current
General Manager Jena Choctaw Pines Casino Dry Prong, LA,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and procedures.
  • Assessed financial statements and reports to evaluate sales performance, develop targeted improvements and implement changes making the our service more competitive.
  • Managed budget implementations, forecast and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Devised and deployed successful marketing strategies boosting our brand awareness and lead generation.
09/2017 to 12/2018
Executive Coordinator Emd Millipore Temecula, CA,
  • Set up QuickBooks Online. Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Assessed risks inherent in contract changes and potential impacts, informing CEO in detail of concerns to avoid liabilities.
  • Worked with senior management to initiate new projects and assist in various processes.
01/2014 to 08/2017
Management Consultant Gap International Springfield, PA,
  • Developed end-to-end production processes for immigration practice.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Produced detailed and relevant reports for use in making business decisions.
  • Helped develop proactive and successful business policies to meet changing demands.
  • Generated reports of findings to help management with making key decisions.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Followed implementation of new processes, collaborated with stakeholders and tracked progress.
03/2010 to 04/2013
Financial Assistant Meruelo Group Downey, CA,
  • Documented fiscal budget and established procedures for tracking expenses.
  • Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
  • Performed annual qualitative analyses on sales.
  • Supported executives by conducting research, reporting and documentation.
  • Revamped organization processes by auditing client checks and cash receipts.
  • Assisted in auditing projects by compiling information and discovering fraud, embezzlement and liabilities.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Expected in 11/2020 to to
Business Management Certificate: Business Management
Santa Monica College - Santa Monica, CA
Expected in to to
Course: Entertainment Financing
UCLA Extention - Los Angeles,
Expected in to to
Icesi University - Cali - Colombia ,
  • 2009 - 2012
  • 70 Credits (incomplete)
Additional Information

QBO (Certified Pro Advisor), OfficeG Suite, Smarsheet, Insightly, Asana, Infusionsoft, MyCase, Clio.

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Resume Overview

School Attended

  • Santa Monica College
  • UCLA Extention
  • Icesi University

Job Titles Held:

  • General Manager
  • Executive Coordinator
  • Management Consultant
  • Financial Assistant


  • Business Management Certificate
  • Course
  • BBA

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