general manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Ambitious and results-oriented General Manager with over 15 years of experience creating strategic alliances to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams.

Maintain smooth and efficient operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in market conditions and agile in capitalizing on emerging opportunities.

  • Policy/program development
  • Trend forecasting
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Supervision and training
  • Succession planning
  • Staff development
  • Salary structure/compensation analysis
  • Safety protocol
  • Sales planning and implementation
  • Staff supervision
  • Team oversight
  • Training and coaching
  • Top talent recruiting, hiring and retention
  • Goal setting
  • Staff training and development
  • Advertising and marketing
  • Safety assurance
  • Vendor relationships
  • Customer relationship management
  • Employee development
  • Data review
  • Team training and development
  • Leadership and team building
  • Employee scheduling
  • Team building and motivation
  • Networking abilities
  • Troubleshooting expertise
  • Schedule management
  • Purchasing and planning
  • Recruiting and Hiring
  • Client relations
  • Calm under pressure
  • Staff training
  • Customer experiences
  • Inventory control
  • Communication skills
  • Customer retention
  • Compensation/benefits administration
02/2020 to 04/2020
General Manager Jena Choctaw Pines Casino Dry Prong, LA,
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Managed scheduling for 27 employees to ensure optimal productivity.
  • Consistently complied with company policies and government regulations.
06/2018 to 11/2019
Stna Friendship Village Retirement Community Dayton, OH,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Attended to patients in 230-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Performed personal care and daily treatments on up to 36 patients daily.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Administered medications and educated patients and families on correct at-home administration.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices and equipment to carefully and transport patients.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
12/2011 to 09/2016
Coordinator Kb Homes Saint Augustine, FL,
  • Leveraged technological advances and optimized software usage to increase team performance and operational efficiency.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Automated office operations, managing client correspondence, supplier record tracking and data communications.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Managed administrative processes and prepared key reports and documentation.
  • Created and maintained registration systems for events and meetings to optimize schedules.
  • Documented all labor hours and budget expenses for project.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Efficiently managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Collected and organized documents and supplies.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Set up appointments with customers and oversaw main department calendar.
  • Translated management directives into actionable mandates for front-line staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
  • Advised managers on organizational policy matters and recommended needed changes.
  • Efficiently organized office functions for staff of 160 to continuously improve operations and maximize productivity.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Prepared and disseminated public information.
  • Warmly welcomed employees and guests and addressed all needs with conscientious support.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Strategized plans for improving control systems and structures to improve resource utilization.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Answered mailed, emailed, telephoned and in person requests for service and information.
  • Documented all information to create reports and generate tracking files.
  • On call 7 days per week
  • Completed payroll every Monday morning
Education and Training
Expected in 2001 to to
Aiken High School - Cincinnati, OH
  • First Aid/CPR

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Resume Overview

School Attended

  • Aiken High School

Job Titles Held:

  • General Manager
  • Stna
  • Coordinator


  • GED

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