general manager resume example with 10+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
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Work History
General Manager, 09/2019 - 01/2022
Jena Choctaw Pines Casino – Dry Prong, LA
Jena Choctaw Pines Casino – Dry Prong, LA
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant General Manager, 04/2017 - 03/2019
Flixbrewhouse – Des Moines, IA
Flixbrewhouse – Des Moines, IA
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Boosted yearly profits through process optimization and improved training.
- Performed pricing and estimates based on customer needs and requirements.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
General Manager, 05/2016 - 04/2017
Jena Choctaw Pines Casino – Dry Prong, LA
Jena Choctaw Pines Casino – Dry Prong, LA
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Manager, 10/2010 - 05/2016
Department Of Defense – Kettering, OH
Department Of Defense – Kettering, OH
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared and recommended long-range plans for development of department personnel.
- Recorded inventory sales into organization's weekly income report.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Culinary Arta: Culinary , Expected in 03/2013
Elgin Community College - Elgin, IL
Elgin Community College - Elgin, IL
High School Diploma: , Expected in 06/2010
Larkin High School - Elgin, IL
Larkin High School - Elgin, IL
Certifications
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Resume Overview
School Attended
- Elgin Community College
- Larkin High School
Job Titles Held:
- General Manager
- Assistant General Manager
- General Manager
- Manager
Degrees
- Culinary Arta
- High School Diploma
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