general manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Experienced in promoting employee retention through incentive programs and positive engagement. Well-versed in employment regulations, labor laws, and records management requirements.

General Manager, 08/2020 - 03/2023
Cracker Barrel Old Country Stores Rialto, CA,

Training & Development

  • Conducted performance reviews while providing feedback to employees and managers on performance.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.


  • Developed, implemented and interpreted human resources policies and procedures, including revising the employee handbook.
  • Regularly researched labor laws for any changes which would impact the business, and made recommendations to senior leadership on policy changes.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.


  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Conducted interviews for all positions; both in-person and over digital platforms.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.

Employee Relations

  • Conducted timely, thorough, and effective investigations & reported findings to senior leadership/HR with recommended courses of action.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.


  • Led company in annual engagement surveys at multiple locations across a three-year period.
  • Interpreted results, led focus groups, and developed operational changes; leading to improvement in every measured area of employee engagement year-over-year at multiple sites.


  • Used market analysis to benchmark and price positions and reset internal compensation ranges for the company in order to stay competitive, avoid compression, and further company compensation strategy.


  • Facilitated benefits enrollment paperwork, questions, training, and physical both at the time of eligibility and during open enrollment.

General Manager, 04/2016 - 08/2020
Appfolio Denver, CO,
Water Purification Specialist, 05/2012 - 10/2015
Clearcapital.Com, Inc. Queens, NY,
  • Employee engagement
  • Training development
  • Benefits and compensation
  • Interviewing expertise
  • Training and mentoring
  • Talent management
  • Emotional Intelligence
  • Policies implementation
  • Employee handbook development
  • Microsoft Office Suite
  • Attention to Detail
  • Employee relations
  • aPHR (02/2023 – 08/2026) HRCI Certification ID: 800242118aPHR
  • California State Sexual Harassment Prevention Supervisory Certification (05/2022 – 05/2024)
Education and Training
Bachelor of Arts: Public Relations, Expected in 05/2021
California State University - Bakersfield - Bakersfield, CA
Status -
  • Dean's List [Fall 2019, Spring & Fall 2020]
  • 3.8 GPA
Associate of Arts: Communication Studies, Expected in 05/2017
College of The Canyons - Valencia, CA
Status -
High School Diploma: , Expected in 06/2007
Valencia High School - Valencia, CA
Status -

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Resume Overview

School Attended

  • California State University - Bakersfield
  • College of The Canyons
  • Valencia High School

Job Titles Held:

  • General Manager
  • General Manager
  • Water Purification Specialist


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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