Dynamic Hotel General Manager skilled in recruiting, developing and training engaged high-performaning teams, leading sales and marketing efforts, effectively controlling costs and achieving high guest satisfaction ratings in competitive leisure and business traveler environments. Well versed in hotel Brands such as Hilton and Marriott as well as extensive independent hotel knowledge. Knowledgable in all aspects of the hotel operation including retail, leasing and contract negotiation. Expert communicator passionate about fostering a positive and results-oriented team culture. Over 15 years of proven ability to positively impact the culture, guest experience, technical capabilities, process improvements, and the ability to streamline operations for business efficiency.
Event planning and coordination
Property management systems
Sales and Marketing
Social Media Expert
Food and beverage services
Guest satisfaction specialist
General Manager , 05/2012 to Current Westmont Hospitality – Modesto, CA and San Antonio, TX
Employed at the DoubleTree by Hilton Modesto and most recently The Emily Morgan - a DoubleTree by Hilton.
The DoubleTree Modesto features 260 rooms, 37,000 square feet of meeting space, attached to the Convention Center and 17 office tenants including the Modesto Convention and Visitors Bureau.
The Emily Morgan features a AAA Four Diamond designation and the Official Hotel of the Alamo in Downtown San Antonio.
Award winning leader having won awards within Westmont for most improved REVPAR index, most improved REVPAR percentage and best overall flow through.
Excellent in all phases of audits, scoring an outstanding on Brand Quality Assurance Inspection and on our internal audit.
Sales and Marketing and Revenue Management efforts improved overall RevPar over 10% YOY.
Through DoubleTree by Hilton Corporate in 2015, selected to go through the Circle of Leadership program.
Improved overall employee satisfaction scores by over 25 points since 2012.
Improved overall service ranking each year without significant renovations and formed a high performing engaged team that improved team member satisfaction over 25 points.
Streamlined departmental operations for improved efficiency measures, implemented cost control measures to surpass GOP projections and flow through every year.
General Manager , 05/2008 to 05/2012 Pillar Hotel and Resorts-Four Points by Sheraton Bakersfield – Bakersfield, CA
Improved customer service ratings and reviews through many employee engagement, lobby leader and Manager on Duty programs.
Increased hotel revenue, profits and market share through strategically obtaining more local and national accounts with longer length of stay patterns.
Worked closely with our National sales team arranging multiple FAM trips and sending monthly newsletters.
Increased market share by over 10% by strategically going after higher rated group business such as company meetings and incentive midweek business associated with catering.
Successfully remodeled The Bistro restaurant in house and redesigned the menu.
Increased employee satisfaction scores by 20 points in 5 years.
Increased both Group and Catering numbers by gaining more share of our local group accounts and also increasing local Catering.
General Manager , 05/2003 to 05/2008 Prism Hotels and Resorts – Dallas, TX
With Prism Hotels I began as the General Manager of the Holiday Inn in Ft Worth Texas.
Successful in overall growth in hotel GOP of 15% year over year in 2005 at the Holiday Inn Fort Worth North.
Awarded highest employee satisfaction scores in all of the portfolio in 2006 at the Holiday Inn Fort Worth North.
Managed a Radisson Hotel in Richmond Va., an independent Golf Resort in Crystal River Florida called the Plantation Inn and Golf Resort and ended my career with Prism at their flagship property, the Doubletree Hotel in Memphis, Tennessee.
Was promoted in succession to bigger hotels each time adding increased responsibility.
Assistant General Manager , 06/2001 to 05/2003 Winegardner and Hammons – Fort Worth, TX/Lexington, KY
Employed with Winegardner and Hammons initially as an Assistant General Manager at the Holiday Inn Fort Worth North. Hotel went into receivership and I transferred to the Embassy Suites in Lexington, KY as an Assistant General Manager. The takeover company, Prism Hotels shortly after recruited me back to the Holiday Inn Fort Worth North as their General Manager.
Instrumental is assisting with the change in management of the Holiday Inn Fort Worth North to Prism Hotels and Resorts.
Assisted Embassy Suites to achieve an outstanding on their Quality Assurance inspection and implemented many food and beverage initiatives.
Food and Beverage Director , 08/1999 to 06/2001 Interstate Hotels and Resorts – Dallas, TX
Employed as a food and beverage director in a Renaissance hotel located in Dallas, Texas. Responsible for over $3 million dollars of annual food and beverage revenue and over 26,000 square feet of meeting space.
Successful in implementing various Food and Beverage revenue strategies as well as cost controls to increase food and beverage profits 5% higher in 2002.
Won an Interstate Hotels and Resorts award in Food and Beverage for a company wide promotion.
Successfully formulated a effective food and beverage team that improved quality, sales and service scores.
Food and Beverage Manager, 08/1996 to 08/1999 Hawaiian Waikiki Beach Hotel – Honolulu, HI
Managed a very successful beach side restaurant called the Captain's Table, a successful Poolside Bar and a small Catering operation.
Successful in managing the Sunday brunch which averaged 500-600 people per Sunday as well as the Hawaiian nightly entertainment.
Successful in raising sales 10% year over year.
Restaurant Manager , 02/1991 to 08/1996 Wong's Restaurant – Honolulu, HI
Employed at a variety of restaurants in Honolulu, Hawaii.
Managed the Chowder House as well as Orson's fine dining seafood house and assisted in opening a BBQ Rib Joint.
Major accomplishments include becoming a certificate Master Sommelier and many cost savings and revenue programs.
Bachelor of Science: Travel Industry Management, 1992 Hawaii Pacific University - Honolulu, HI
Hotel General Manager Certification : Educational Institute of America - Dallas, TX
Master Sommelier Certificate Level 1: 1996 The Court of Master Sommeliers - Honolulu, HI
2015 Board Member of the Modesto Chamber of Commerce
2015 Board Member of the Stanislaus County Boys and Girls Club