Autodidactic technology generalist with 3+ years of relevant experience in system administration, which includes but is not limited to the configuration, maintenance and documentation of Linux, Mac OS X, Windows-based systems w/ iOS & Android mobile devices. During this time I have devoted myself to understanding networking structures (OSI model) and command line interface. Essential to developing my skills, are the implementation of Virtual Labs to test, analyze and deploy new technologies. My 15+ experience in the service/hospitality industry has allowed me to hone my communication skills, facilitating my ability clearly articulate complex technical issues to clients and share holders even while under stress. This time also allowed me to expand empathy in team environment or in a leadership role. I have began experimenting with cloud services (PaaS, SaaS, IaaS) and Security Concepts: investigating Cyber Wargames (overthewire, Hackthebox) and how to combine these with my current skills to produce more value and mitigate risk for shareholders and management. I am willing, able, and ready to perform my role as a System Administrator.
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From Dishwasher to General manager in 5 years, this position allowed the development of an empathetic approach to dealing with team members and as a leader. Advent of technology's impact on the service industry prompted becoming an in-house Tech Expert and troubleshooter. This was very high paced establishment in heart of Greenwich village.
- Monitor and insure proper maintenance of Gas, Electrical, Plumbing, Security Alarms and Information technology systems in timely fashion during daily operations and after hours emergencies to insure business continuity
- Managed, enhanced and updating operational systems through effective staffing, strong training, adherence to safety regulations and employee rights
- Conducted, maintained, tested and repaired Windows based POS network and assisted clients and shareholders in connecting to LAN with Mac OS, iOS, Android and Windows 10 clients
- Collaborated with vendors to locate replacement components and resolve advanced problems with demarcation, telecommunication, VOIP, and internet access. (Verizon, Spectrum, t-mobile, AT&T)
- Engaged clients, employees, and shareholders via email, phone, website live chat to maintain clear communication and operations
Seasonal Position with Technology Consultant who maintained clients of various industries (Legal, Finance, Medical, Entertainment, Real estate, Public Relations) During this time acted as remote Jr. Sys Admin, computer operator, Help desk support, Network engineer and Field technician making office and home flybys for stakeholders and employees.
- Orchestrated user accounts and permissions in compliancy to specific industry standards and unique organizational policies
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending
- Managed VIrtual Machines and patched systems with new releases to maintain daily operations and mitigate vulnerability for all of client's Information Systems
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distributions.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
- Tuned system performance to optimize efficacy of new and existing hardware components
- Deployed antivirus and security solutions throughout entire system network
- Drafted training materials and organized training sessions for 20 new employees
- Closed trouble tickets quickly and efficiently with rate of 10-20 completed tasks per daily
- Rewrote and updated group policy with new domain move and domain level raise
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Monitored stability of network and wireless services to deliver comprehensive stability
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Confirm integrity and security of equipment on said organization's network in accordance to stakeholders needs and ideal practices regarding confidentiality, integrity, and availability
- Assisted team with project management and CRM software to develop cohesive internal work-flow and external presentation. Clients ranged from Android to iOS, with Windows and Mac OS X machines
- Operated tools, equipment and machinery according to OSHA safety standards
- Utilized knowledge of carpentry, general construction, and electrical to complete attractive finish work
- Laid out materials and system components to prepare for installation
- Installed complete systems at new residential and business construction sites
- Calculated materials and time needed for each job
- Monitored social media and online sources for industry trends
- Administered networks by creating user accounts and managing permissions for small businesses and individual households
- Provided technical support to 300+ customers, family, friends with various devices and technologies in last 15 years
- Assisted with office relocations, including breakdown and re-implementation of computer equipment at new locations, verifying operations and correcting setup issues
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve offerings and strategies
- Recommended network security standards and upgrades to customers
- Advised on design, planning and implementation of technical projects
CompTIA: ITF+
Currently working towards acquiring:
CompTIA: A+
CompTIA: Network+
CompTIA: Linux+
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