Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary

Respected team-builder and leader adept at the overall project while effectively delegating, providing support and promoting a cohesive team environment. Organized Manager with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Patient focused with more than 5 years' experience working in a busy medical office serving diverse populations and 7 physicians and 2 physician extenders and a support staff of 10. At 3 locations simultaneously. Also was an Assistant General Manager for Hampton Inn for 5 years and won the coveted “Light House” award. Skills Self High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.directed, high energy problem solver committed to excellence. Positive individual who sees challenges as opportunities. Office management professional Records management professional Patient chart auditing ability Insurance and collections procedures Resourceful and reliable worker.

Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
Professional Experience
09/2013 to 10/2014 General Manager Kerry | Jackson, WI,
  • Hiring and training all staff and department heads.
  • Being in compliance with Hilton standards.
  • Best QA scores since 2010.
  • Forecast daily.
  • Sticking to budgets and raising ADR to the highest it's ever been.
  • Following and responding to trip advisor and OnQ guest issues.
  • Keeping current on all Hilton trainings and ensuring my staff did the same.
  • Conducted weekly Managers reception to meet and greet out guests and to connect.
  • Participated in daily stand up meetings with all Managers at the conference center.
  • Also did weekly huddles with all staff to provide support and to stay connected to each other and our guests.
  • Gave all employees opportunity to advance and improve in their current positions.
  • Recognized excellent work and provided incentives for those who excelled.
  • Managed team of 25 Reduced and controlled expenses by spending under budget.Surpassed revenue goals in four consecutive quarters raised ADR from $98.00 to $119.00.
  • Served as mentor to junior team members.
  • Increased profits by developing, initiating, and managing GRO.
10/2005 to 04/2013 Practice Administrator Caromont Health | Belmont, NC,
  • Responsible for scheduling all Medical staff and support staff.
  • Hiring and training all support staff in company procedures an in all departments.
  • Managed team of 16 of professionals.
  • OSHA compliance.
  • Served as mentor to junior team members.
  • Approving all vacation time and approving all time sheets.
  • Going over new hire packages.
  • Doing reviews and giving raises.
  • Keeping within budget.
  • Handling all day to day operations.
  • Waste management, cleaning services, all office supplies and medical supplies.
  • I purchased and kept under budget.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Maintained strict patient and physician confidentiality.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Managed collections claims for unpaid bills against the estates of debtors.
06/2000 to 10/2005 Operations Manager Emcor Group, Inc. | Idaho Falls, ID,
  • Responsible for hiring and training all staff.
  • Ensuring they passed the On Q training in their various departments.
  • We were awarded the “Light House” symbol of excellence under my management.
  • I am extremely aware of details.
  • This position gave me the opportunity for my next position.
  • The owner of the hotel asked me to manage a medical practice that was recently acquired.
Expected in 1983 High School Diploma | General Studies Roxbury High School, Succasunna, NJ GPA:
General Studies
Expected in Associate of Science: Degree | Morris County College, Randolph, NJ GPA:

ADR, billing, budgets, budget, CPT, documentation, Hiring, ICD-9, meetings, office, next, coding, protocols, QA, reception, scheduling

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School Attended

  • Roxbury High School
  • Morris County College

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  • High School Diploma
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