Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Effective Medical Assistant who adapts easily to changing environments and demands. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Point of Sale (POS) system operation
Passion for customer satisfaction
Proven cost-control expert
Business operations expertise
Strong work ethic
Food service background
Trained in performance and wage reviews
Conflict resolution techniques
Medicaid Management Information Systems
Resource management expertise
Policy and program development expertise
Professional bedside manner
General Manager, 05/2008 to 02/2017 Denny's – Savannah, Ga
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Reduced labor costs by 19 percent while maintaining excellent service and profit levels.
Medical Biller, 08/1998 to 02/2008 Coastal Hemotology and Oncology – Savannah, G
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Accurately posted and sent out all medical claims.
Compiled and tracked outstanding balances owed to medical facilities.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Associate of Science: Computer Science, 1982 South College - Savannah, Ga