general manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

aSeasoned Publicist and retail manager adept with extensive knowledge of media production, messaging, communications and dissemination techniques and methods.Public relations expert possessing excellent project management, leadership and event planning skills with a strong background in consumer public relations.Charismatic and persuasive tea player offering expertise in public relations, advertising and media relations. Superb writer and editor who communicates effectively with target audiences through strategic brand management and PR campaigns. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.

  • Global marketing
  • Account management
  • Direct marketing campaigns
  • Public relations expert
  • Quality leadership
  • Superior writer and editor
  • Excellent written and verbal communicator
  • Competitive analysis
  • Go-to-market strategy development
  • Accounting and finance
  • Deadline-driven
  • Enthusiastic team player
  • Market dynamics
  • Digital advertising
  • Market segmentation
  • Advertising
  • Self-directed
  • Project management
General Manager, 2012 to 2014
Koch Industries, Inc.Spartanburg, SC,
  • Developed strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
  • Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
  • Set a company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Junior Publicist, 11/2014 to Current
WarnermediaNC, State,
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Compiled comprehensive lists describing product and service offerings.
  • Evaluated return-on-investment and profit-loss projections.Planned and managed budgets in excess of $800k.
  • Developed several marketing strategies and campaigns each quarter.
  • Collaborated with advertising and promotion managers to promote products and services.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Analyzed performance of all marketing programs to identify the best opportunities for optimization.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
  • Promoted brand awareness through SEO optimization and attractive web design.
  • Wrote creative and engaging briefs for internal and external agencies.
  • Worked effectively in a heavily cross-functional, fast paced environment.
Assistant General Manager, 2004 to 2006
Grand Sierra Resort And CasinoReno, NV,
  • Involved in recruitments and selecting the right candidate for the right purpose
  • Supervised and inspired employees to use commercial skills to meet sales budgets
  • Meeting operational expectations by implanting and maintaining high retail standards
  • Handled all aspects of inventory book keeping and payroll: performed daily bank runs
  • Supervised all display merchandising, lottery sales, maintenance and employee training Involved in recruiting and providing training to employees for better working of the firm
  • Developed strategies to increase sales and productivity inventory control and loss prevention.
Visual Merchandiser/ Sales Representative, 2007 to 2009
Hom Furniture Corporate OfficeRogers, MN,
  • Excellent customer service and interpersonal skills
  • Prepared merchandising orders, visual marketing and inventory
  • Contributed to consistently outstanding monthly sales and figures
  • Successfully applied the principles of the retail selling to meet the brand standards
  • Helped customers with inquires and provided advice, styling tips and product knowledge.
  • Led concept development and organized sales and operations resources.
  • Managed all company customer engagement campaigns.
Bridal Specialist/Sales Representative, 2004 to 2006
Nicole MillerCity, STATE,
  • Scheduled and confirmed appointments
  • Assisted all guests with private dress show casing
  • Planned and prepared mannequins for the window and floor displays
  • Assured the quality and care of all clients in a timely and orderly manner
  • Measured clients based on fabric, fit of the dress and potential alteration requirements.
Visual Merchandiser, 2003 to
Hugo BossCity, STATE,
  • Maintained store and stock in impeccable condition.
  • In charge of all floor planning and mannequin displays.
  • Educate the customer about the product in an effective and creative way.
  • Made the proper arrangements in such a way to increase the sale of unsought goods.
Bachelors Degree Fine Arts: Fashion & Design Fashion Institute Of Technology, Expected in 2008
Fashion Institute of Technology - NY, New York

Fashion & Design Fashion Institute Of Technology


Book keeping, budgets, Coaching, Excellent communication, interpersonal skills, clients, Excellent customer service, Decision Making, directing, employee training, financial, Financial Planning, government, image, inventory, inventory control, managerial, management skills, managing, marketing, merchandising, window, works, organizing, payroll, Performance Management, presenting, Process Improvement, progress, quality, Quality Management, recruiting, retail, selling, sales, Staffing, Strategy, Strategic Planning

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Resume Overview

School Attended

  • Fashion Institute of Technology

Job Titles Held:

  • General Manager
  • Junior Publicist
  • Assistant General Manager
  • Visual Merchandiser/ Sales Representative
  • Bridal Specialist/Sales Representative
  • Visual Merchandiser


  • Bachelors Degree Fine Arts

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