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General Manager Resume Example

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AA
GENERAL MANAGER
Professional Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic. Meticulous office clerk skilled at using Apple, Windows, Dell, etc., to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Flexible general manager offering almost three years of experience facilitating operations in social media and physical office settings. Leverages organization and communication skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support. Resourceful General Manager with extensive knowledge of French Bulldogs and Sphynx cats. Several years of experience working with adult and newborn animals. Skilled at closely monitoring breeding procedures and collecting data samples. Trained in artificial insemination and birthing procedures. Caring, hardworking and devoted to comprehensive animal care, wellness and breeding support to promote success and enhance progress toward objectives. Proficient in modern insemination procedures and medication treatment and Subcutaneous fluid administration. Experienced social media manager with over 2 years of experience in media content and marketing strategies. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic customer service worker that is eager to contribute to overall team success through hard work, attention to detail and excellent organizational skills. Clear understanding of marketing strategies and communication skills,and training in customer service. Motivated to learn, grow and excel in any industry. Activity facilitator with one year of successful experience in child care and event planning. Recognized consistently for performance, excellence. and contributions to success in a child care program. Strengths in customer service and time-management,backed by training in child welfare, first aid and CPR. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Effectively supported growth and development in children aged five to eleven, through immersive activities, educational assistance, and balanced rest periods. Well-versed in childhood development patterns and communication strategies. Disciplined approach to meeting all needs. Highly involved manager, facilitator and office clerk committed to proactive and hands-on approach in assisting and teaching staff. Effectively supports teaching, care and documentation for children from infancy through preschool. Licensed in Maine and certified in CPR and First Aid.

Accomplishments

National Honors Society

National Technical Honors Society

Academic Varsity Letter

Participated in Winter, Spring, and Summer Special Olympics through local volunteer organizations

Helped local high school prepare Thanksgiving Day Meals to families in need for several years

Work History
Koch Industries, Inc. - General ManagerWashington , DC11/2018 - Current
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Created videos and managed YouTube channel to strengthen company reputation.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Maintained expert-level skills in digital platforms such as Facebook and Instagram platforms.
  • Used Apple software to track consumer engagement and draw conclusions about user data.
  • Used HP software to track consumer engagement and draw conclusions about user data.
  • Used Apple software to analyze conversion rates across multiple digital channels.
  • Used HP software to analyze conversion rates across multiple digital channels.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Used Apple software to create and print marketing materials, including product reviews, press releases and ads.
  • Revamped website and Facebook page, increasing daily visitation. Planned and instituted social media marketing plans.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Increased customer engagement through social media.
  • Evaluated business requirements, leveraging information to forecast feature costs relating to hardware, software and consulting.
  • Oversaw payment, transfer and documentation for sales of animals to new private and commercial owners.
  • Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
  • Oversaw artificial insemination processes and testing equipment uses to maintain efficiency and animal safety.
  • Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
  • Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.
  • Kept records of animal health, medical treatment and injections and growth progress.
  • Stocked, cleaned and disinfected habitats of more than a dozen animals to protect animal health and wellbeing.
  • Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
  • Fed, groomed and watered numerous breeds of animals.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Handle day-to-day running of all social media pages, ensuring high levels of productivity and progression.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kemper - Office ClerkBolivar , TN08/2020 - Current
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Handled all incoming business and client requests for information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Worked closely with departments to type, edit and format memos with accurate and informative information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Checked documentation for accuracy and validity on updated systems.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Routed more than two dozen calls per hour to office staff members.
  • Maximized office productivity by digitizing and reorganizing over files.
  • Supported team members and customers with efficiency.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Responded to requests for information from various individuals by providing documents.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained accuracy while transcribing documents.
Great Wolf Lodge - Enrichment FacilitatorChicago , IL06/2018 - 06/2019
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Advocated for program participants in after-school and summer programs, outlining cases and needs to program executives.
  • Developed and implemented organizational systems to better manage training documentation and progress reporting.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Recruited, hired and directed well-qualified candidates to maximize customer satisfaction and eliminate project lags.
  • Supported students and individuals with intellectual and physical disabilities, liaising between participants, families and program executives about needs.
  • Provided leadership for program workers, families and attendees, guiding day-to-day activities and facilitating an elementary environment.
  • Planned special events for program participants based on changing needs, times of year and availability.
  • Fundraised for materials and activities to foster positive and supportive environments for participants.
The Family Freeze - Ice Cream AttendantCity , STATE06/2017 - 10/2017
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Monitored amounts of all ice cream flavors and replaced when depleted.
  • Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
  • Operated cash register, taking payments and issuing receipts.
  • Served customers of all ages with speed and efficiency, keeping team running smoothly.
  • Offered samples of new ice cream flavors to customers.
  • Greeted incoming customers and provided friendly customer service.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Processed sales transactions, including cash, debit and credit.
  • Relayed orders to ice cream dispensing area, communicating any special requests or dietary accommodations.
  • Maintained menu knowledge to provide recommendations and answers to customers' questions.
  • Maintained cleanliness and organization in all areas of establishment.
  • Carried out cash and card transactions with accuracy.
  • Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
  • Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
  • Greeted customers and provided details on menu items, including seasonal flavors, consistency of various kinds of ice cream, allergens.
Languages
French:
Professional Working
French:
Professional Working
American Sign Language:
Limited Working
American Sign Language:
Limited Working
Website, Portfolio, Profiles
  • https://royal-woods.com/
Skills
  • Market Research
  • Budgeting
  • Scheduling
  • Content Management
  • Staff Management
  • Pricing Strategy
  • Social Media
  • Social Media Platforms
  • Social Media Marketing
  • Market Strategy
  • Social Media Strategy
  • Target Market
  • Product Development
  • Social Media Campaign
  • Online Marketing
  • Web Development
  • Marketing Materials
  • Sales Forecasting
  • Product Marketing
  • Marketing Strategy Development
  • Habitat maintenance
  • Animal exercising
  • French Bulldog species expertise
  • Sphynx cat species expertise
  • Grooming management
  • Injection administration
  • Health inspections
  • Fecal sample collection
  • Critical thinking
  • Troubleshooting
  • Organization and Time management
  • First Aid/CPR
  • Adaptability
  • Computer proficiency
  • Flexible & Adaptable
  • Good listening skills
  • Written Communication
  • Good telephone etiquette
  • Advertising and marketing
  • Speechwriting and messaging
  • Strategy implementation
  • Event Execution
  • Technical knowledge
  • Information gathering and analysis
  • Business correspondence
  • Customer service
  • Compassion
  • Interpersonal Communication
  • Computer skills
  • Self-motivated professional
  • Conflict resolution
  • Varying software proficiency
  • Project Management
  • Cultural awareness
  • Reading comprehension
  • Basic math
  • Responsible
  • Detail-oriented
  • Analytical skills
Education
Expected in 05/2022
University of Maine At Farmington
City, State
Bachelor's: Psychology
06/2019
Mount Blue High School
City
High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • University of Maine At Farmington
  • Mount Blue High School

Job Titles Held:

  • General Manager
  • Office Clerk
  • Enrichment Facilitator
  • Ice Cream Attendant

Degrees

  • Bachelor's : Psychology
    High School Diploma

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